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The Impact of Sustainable QR Menus on Service Quality and Customer Satisfaction: The Moderating Role of Perceived Risk
16 references·0 citing·47 second hopsampled
The Impact of Sustainable QR Menus on Service Quality and Customer Satisfaction: The Moderating Role of Perceived Risk (2025)The Impact of Sustainable QR Menus on Ser…E-S-QUAL (2004)E-S-QUALPredicting e-services adoption: a perceived risk facets perspective (2003)Predicting e-services adoptio…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Technology Readiness Index (Tri) (2000)Technology Readiness Index (T…Guidelines for the Process of Cross-Cultural Adaptation of Self-Report Measures (2000)Guidelines for the Process of…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Back-Translation for Cross-Cultural Research (1970)Back-Translation for Cross-Cu…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. 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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives110,919 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology75,250 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics19,243 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2000Guidelines for the Process of Cross-Cultural Adaptation of Self-Report Measures14,852 cited
  • 1970Back-Translation for Cross-Cultural Research14,471 cited
  • 2004E-S-QUAL3,962 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 2003Predicting e-services adoption: a perceived risk facets perspective3,564 cited
  • 2000Technology Readiness Index (Tri)3,515 cited

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  • 1985Problems and Strategies in Services Marketing2,824 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,631 cited
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