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The Negative Aspects of Digital Transformation Adoption in the Hotel Industry: A Comprehensive Narrative Review of Literature
16 references·0 citing·50 second hopsampled
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A Study of Customer Reviews on Amazon.Com1 (2010)What Makes a Helpful Online R…Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Impact of Online Consumer Rev…The Nature and Role of Feedback Text Comments in Online Marketplaces: Implications for Trust Building, Price Premiums, and Seller Differentiation (2006)The Nature and Role of Feedba…The Effect of Word of Mouth on Sales: Online Book Reviews (2006)The Effect of Word of Mouth o…The Strength of Weak Ties (1973)Feeling and thinking: Preferences need no inferences. (1980)The Impact of New Media on Customer Relationships (2010)The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012)Social Media Brand Community and Consumer Behavior: Quantifying the Relative Impact of User- and Marketer-Generated Content (2013)Advances in Consumer Research (2025)A Coefficient of Agreement for Nominal Scales (1960)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)A Systematic Review of the Literature on Digital Transformation: Insights and Implications for Strategy and Organizational Change (2020)Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective (2020)Digital economy: An innovation driver for total factor productivity (2021)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Exposure to ideologically diverse news and opinion on Facebook (2015)The future of technology and marketing: a multidisciplinary perspective (2019)Social media influencer marketing: A systematic review, integrative framework and future research agenda (2021)Networks of Scientific Papers (1965)Citation Analysis as a Tool in Journal Evaluation (1972)Co‐citation in the scientific literature: A new measure of the relationship between two documents (1973)Google Scholar, Microsoft Academic, Scopus, Dimensions, Web of Science, and OpenCitations’ COCI: a multidisciplinary comparison of coverage via citations (2020)The journal coverage of Web of Science, Scopus and Dimensions: A comparative analysis (2021)Web of Science (WoS) and Scopus: The Titans of Bibliographic Information in Today’s Academic World (2021)Science and Engineering Indicators (2004)An Analysis of Citizen Science Based Research: Usage and Publication Patterns (2015)A standardized citation metrics author database annotated for scientific field (2019)Qualitative evaluation and research methods (1990)Qualitative evaluation and research methods (1990)Exchange and Power in Social Life (2017)Impact of COVID-19 pandemic on information management research and practice: Transforming education, work and life (2020)Metaverse marketing: How the metaverse will shape the future of consumer research and practice (2022)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Medical Innovation: A Diffusion Study. (1967)Trust among strangers in internet transactions: Empirical analysis of eBay' s reputation system (2004)Using Online Conversations to Study Word-of-Mouth Communication (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Understanding Customer Experience Throughout the Customer Journey (2016)A Theory of Social Comparison Processes (1954)Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: Heuristics and Biases (1975)A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism (2016)Authenticity under threat: When social media influencers need to go beyond self-presentation (2018)Software survey: VOSviewer, a computer program for bibliometric mapping (2009)Science mapping software tools: Review, analysis, and cooperative study among tools (2011)Digital Business Strategy: Toward a Next Generation of Insights (2013)Drivers of Digital Transformation in SMEs (2022)Literature reviews as independent studies: guidelines for academic practice (2022)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)The journal coverage of Web of Science and Scopus: a comparative analysis (2015)Understanding digital transformation: A review and a research agenda (2019)The key role of innovation and organizational resilience in improving business performance: A mixed-methods approach (2024)
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References

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  • 2006The Effect of Word of Mouth on Sales: Online Book Reviews6,062 cited
  • 2020Setting the future of digital and social media marketing research: Perspectives and research propositions3,876 cited
  • 2010What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com12,952 cited
  • 2020Scopus as a curated, high-quality bibliometric data source for academic research in quantitative science studies2,745 cited
  • 2010Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics2,372 cited
  • 2019The future of social media in marketing2,304 cited
  • 2021Digital Transformation: An Overview of the Current State of the Art of Research1,632 cited
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  • 2020Web of Science as a data source for research on scientific and scholarly activity1,468 cited
  • 2021The digital divide: A review and future research agenda1,238 cited
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  • 2017Digitalization: Opportunity and Challenge for the Business and Information Systems Engineering Community1,059 cited
  • 2022Reskilling and Upskilling the Future-ready Workforce for Industry 4.0 and Beyond

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931 cited
  • 2006The Nature and Role of Feedback Text Comments in Online Marketplaces: Implications for Trust Building, Price Premiums, and Seller Differentiation930 cited
  • 2020Identifying Digital Transformation Paths in the Business Model of SMEs during the COVID-19 Pandemic841 cited
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