SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Optimizing airline services: leveraging data-driven strategies for enhanced customer satisfaction and engagement
16 references·0 citing·52 second hopsampled
Optimizing airline services: leveraging data-driven strategies for enhanced customer satisfaction and engagement (2025)Optimizing airline services: leveraging d…Charting the progress of technology adoption in tourism and hospitality in the era of industry 4.0 (2024)Charting the progress of tech…Examining nonlinear and interaction effects of multiple determinants on airline travel satisfaction (2021)Examining nonlinear and inter…The impact of airline service quality on passengers’ behavioral intentions using passenger satisfaction as a mediator (2020)The impact of airline service…An analysis of the quality of public transport in Johannesburg, South Africa using an adapted SERVQUAL model (2020)An analysis of the quality of…Air Transport Service Quality Factors: a Systematic Literature Review (2020)Air Transport Service Quality…Understanding Customer Experience and Satisfaction through Airline Passengers’ Online Review (2019)Understanding Customer Experi…Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory (2018)Determinants of loyalty to pu…CUSTOMER SATISFACTION AND LOYALTY: A STUDY OF INTERRELATIONSHIPS AND EFFECTS IN NIGERIAN DOMESTIC AIRLINE INDUSTRY (2017)CUSTOMER SATISFACTION AND LOY…A Study on Service Quality and Passenger Satisfaction on Indian Airlines (2017)A Study on Service Quality an…Uncovering customer service experiences with Twitter: the case of airline industry (2014)Uncovering customer service e…Key determinants of passenger loyalty in the low-cost airline business (2014)Key determinants of passenger…Customer experience — An analysis of the concept and its performance in airline brands (2014)Customer experience — An anal…Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines (2013)Service Quality and Customer …Public transport service quality and sustainable development: a community stakeholder perspective (2009)Public transport service qual…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …The Influence of the Physical Environment in Offices (1984)The Influence of the Physical…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Refinement and reassessment of the SERVQUAL scale. (1991)Quality attributes of public transport that attract car users: A research review (2012)A framework identifying the gaps between customers' expectations and their perceptions in green products (2013)Evaluating public transport service quality using picture fuzzy analytic hierarchy process and linear assignment model (2020)Measurement and Control of Response Bias (1991)Welcome to the experience economy. (1998)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Willingness to Pay for Green Products in Air Travel: Ready for Take‐Off? (2015)Customer perception of service quality: The role of Information and Communication Technologies (ICTs) at airport functional areas (2016)The influence of brand experience and service quality on customer engagement (2019)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A new hybrid simulation-based assignment approach for evaluating airlines with multiple service quality criteria (2017)The role of trip purpose and hotel star rating on guests’ satisfaction and WOM (2018)The effect of social mission on service quality and brand image (2020)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Self-Efficacy: The Exercise of Control (1999)Trust-building processes in tourist coopetition: The case of a Polish region (2015)Service quality and price perception of service: Influence on word-of-mouth and revisit intention (2016)The effects of service convenience and perceived quality on perceived value, satisfaction and loyalty in low-cost fitness centers (2017)An approach to environmental psychology (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Advances in Consumer Research (2025)Service quality models: a review (2005)Netnography: Doing Ethnographic Research Online (2009)Users of the world, unite! The challenges and opportunities of Social Media (2009)Netnography as a tool for understanding customers: implications for service research and practice (2018)The Role of Marketer-Generated Content in Customer Engagement Marketing (2019)Applications of text mining in services management: A systematic literature review (2021)Handbook of Industrial and Organizational Psychology. (1977)Social Learning Theory. (1978)Research in Organizational Behavior (1984)Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship. (1992)TIE AND NETWORK CORRELATES OF INDIVIDUAL PERFORMANCE IN KNOWLEDGE-INTENSIVE WORK. (2004)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Engaged to a Robot? The Role of AI in Service (2020)Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review (2021)Digital transformation and environmental sustainability in the hospitality industry: A three-wave time-lagged examination (2024)Profiling Business in Uncertainty: Evolution, Transformation, and Adaptation Across Disciplines and Typologies (2024)The Art of Storytelling in Hotels: Paving the Way for Recovery and Resilience (2025)Understanding the determinants of mobile banking continuance usage intention (2019)User continuance of a green behavior mobile application in China: An empirical study of Ant Forest (2019)Understanding fintech continuance: perspectives from self-efficacy and ECT-IS theories (2020)The impact of service quality and price on passengers' loyalty towards low-cost airlines: The Southeast Asia perspective (2020)The effect of destination employee service quality on tourist environmentally responsible behavior: A moderated mediation model incorporating environmental commitment, destination social responsibility and motive attributions (2021)Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic (2022)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,502 cited
  • 1984The Influence of the Physical Environment in Offices260 cited
  • 2014Key determinants of passenger loyalty in the low-cost airline business237 cited
  • 2024Charting the progress of technology adoption in tourism and hospitality in the era of industry 4.0229 cited
  • 2018Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory202 cited
  • 2020The impact of airline service quality on passengers’ behavioral intentions using passenger satisfaction as a mediator139 cited
  • 2014Uncovering customer service experiences with Twitter: the case of airline industry137 cited
  • 2013Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines112 cited
  • 2009Public transport service quality and sustainable development: a community stakeholder perspective106 cited
  • 2014Customer experience — An analysis of the concept and its performance in airline brands102 cited
  • 2019Understanding Customer Experience and Satisfaction through Airline Passengers’ Online Review95 cited
  • 2017A Study on Service Quality and Passenger Satisfaction on Indian Airlines90 cited
  • 2020Air Transport Service Quality Factors: a Systematic Literature Review70 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2020
An analysis of the quality of public transport in Johannesburg, South Africa using an adapted SERVQUAL model
60 cited
  • 2021Examining nonlinear and interaction effects of multiple determinants on airline travel satisfaction60 cited
  • 2017CUSTOMER SATISFACTION AND LOYALTY: A STUDY OF INTERRELATIONSHIPS AND EFFECTS IN NIGERIAN DOMESTIC AIRLINE INDUSTRY55 cited
  • Cited by

    No citing works inside the corpus for this window.