Articlebronze2025

Public management and street-level bureaucrats

Flemming Larsen · Marie Østergaard Møller · Nadine Raaphorst

25 citations0/0 files storedPublic Management Review

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Public Policy and Administration Research Public Administration and Governance Public Administration in Developing Nations

Abstract

Governments worldwide face increasing demands for street-level discretion in public service delivery. This challenge is magnified by shifting policy landscapes, evolving citizen expectations, and b...

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1981Street-Level Bureaucracy: Dilemmas of the Individual in Public Services 1988The System of Professions 2014Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management 2017When the State Meets the Street 2011Policy Work: Street-Level Organizations Under New Managerialism 2002The Performance Paradox in the Public Sector 2013THE MANAGEMENT OF CHANGE IN PUBLIC ORGANIZATIONS: A LITERATURE REVIEW 2012Recognizing Public Value

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