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Strategic Customer Insights: Leveraging Online Reviews for Service Enhancement in Wine Tourism
16 references·0 citing·46 second hopsampled
Strategic Customer Insights: Leveraging Online Reviews for Service Enhancement in Wine Tourism (2025)Strategic Customer Insights: Leveraging O…Towards a framework for the global wine tourism system (2021)Towards a framework for the g…Wine lovers: their interests in tourist experiences (2020)Wine lovers: their interests …Wine tourism: a multisensory experience (2019)Wine tourism: a multisensory …Wine and wine tourism experience: a theoretical and conceptual review (2019)Wine and wine tourism experie…Wine tourism experience: A netnography study (2017)Wine tourism experience: A ne…Wine Tourism and Sustainability: A Review (2017)Wine Tourism and Sustainabili…Market segmentation in wine tourism: strategies for wineries and destinations in Spain (2015)Market segmentation in wine t…Choosing a qualitative data analysis tool: a comparison of NVivo and Leximancer (2014)Choosing a qualitative data a…Enhancing Consumer Value in Wine Tourism (2013)Enhancing Consumer Value in W…How strong and generalisable is the Generation Y effect? A cross‐cultural study for wine (2011)How strong and generalisable …Cultural systems and the wine tourism product (2011)Cultural systems and the wine…Wine Tourism in Champagne (2010)Wine Tourism in ChampagneWine Tourists in South Africa: A Demographic and Psychographic Study (2004)Wine Tourists in South Africa…A Review of Global Wine Tourism Research (2004)A Review of Global Wine Touri…South African wine routes: some perspectives on the wine tourism industry's structural dimensions and wine tourism product (2003)South African wine routes: so…Wine Tourism and Network Development in Australia and New Zealand: Review, Establishment and Prospects (1997)Wine Tourism and Network Deve…Qualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative Data Analysis (2008)Qualitative inquiry & research design : choosing among five approaches (2013)Widening participation and lifelong learning (2013)Developing a model for sustainable smart tourism destinations: A systematic review (2019)Enhancing Trustworthiness of Qualitative Findings: Using Leximancer for Qualitative Data Analysis Triangulation (2020)Who is the wine tourist? (2002)Food Tourism Around the World development, management and markets (2003)Critical success factors for wine tourism regions: a demand analysis (2004)Landscape and the rural tourism experience: identifying key elements, addressing potential, and implications for the future (2015)Wine tourism research: a systematic review of 20 vintages from 1995 to 2014 (2018)Seeking a competitive advantage in wine tourism: Heritage and storytelling at the cellar-door (2020)The experience economy: work is theatre & every business a stage (1999)Wine Tourism Research: The State of Play (2006)The hedonic nature of wine tourism consumption: an experiential view (2009)Experience economy constructs as a framework for understanding wine tourism (2012)Strategic alliances along the Niagara Wine Route (2001)The Effects of Quality and Satisfaction on Awareness and Behavioral Intentions: Exploring the Role of a Wine Festival (2007)Why we buy what we buy: A theory of consumption values (1991)The Experience Economy (2012)Wine: Intrinsic attributes and consumers’ drinking frequency, experience, and involvement (2014)How do personality traits affect visitor’s experience, emotional stimulation and behaviour? The case of wine tourism (2020)The role of customer behavior in forming perceived value at restaurants: A multidimensional approach (2020)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Consumer attitudes regarding environmentally sustainable wine: an exploratory study of the New Zealand marketplace (2009)Millennial Generation and Environmental Sustainability: The Role of Social Media in the Consumer Purchasing Behavior for Wine (2017)New Zealand Winegrowers Attitudes and Behaviours towards Wine Tourism and Sustainable Winegrowing (2018)The Relationship between Industrial Heritage, Wine Tourism, and Sustainability: A Case of Local Community Perspective (2020)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Welcome to the experience economy. (1998)Moments of luxury: Hedonic escapism as a luxury experience (2019)How does hotel employees’ satisfaction with the organization’s COVID-19 responses affect job insecurity and job performance? (2020)The service experience in tourism (1996)Experiential Marketing (1999)Welcome to the experience economy (2019)The senses in tourism design: A bibliometric review (2020)Value co-creation and value co-destruction through interactive technology in tourism: the case of ‘La Cité du Vin’ wine museum, Bordeaux, France (2020)Visualizing experiencescape – from the art of intangible cultural heritage (2021)Managing the Total Customer Experience (2002)Analysis of the structure of scientific knowledge on wine tourism: A bibliometric analysis (2023)Wine tourism as a catalyst for green innovation: evidence from the Spanish wine industry (2023)Understanding Customer Expectations of Service (1991)Planning a wine tourism vacation? Factors that help to predict tourist behavioural intentions (2007)How social media practices shape family business performance: The wine industry case study (2021)Increasing the efficiency of knowledge transfer in an Italian tourism system: a network approach (2021)How blockchain technology generates a trust-based competitive advantage in the wine industry: a resource based view perspective (2023)
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References

  • 2003South African wine routes: some perspectives on the wine tourism industry's structural dimensions and wine tourism product487 cited
  • 2014Choosing a qualitative data analysis tool: a comparison of NVivo and Leximancer454 cited
  • 2017Wine tourism experience: A netnography study331 cited
  • 2004A Review of Global Wine Tourism Research296 cited
  • 2019Wine tourism: a multisensory experience200 cited
  • 2011Cultural systems and the wine tourism product137 cited
  • 2017Wine Tourism and Sustainability: A Review135 cited
  • 2021Towards a framework for the global wine tourism system132 cited
  • 2019Wine and wine tourism experience: a theoretical and conceptual review108 cited
  • 2013Enhancing Consumer Value in Wine Tourism106 cited
  • 2004Wine Tourists in South Africa: A Demographic and Psychographic Study106 cited
  • 1997Wine Tourism and Network Development in Australia and New Zealand: Review, Establishment and Prospects98 cited
  • 2011How strong and generalisable is the Generation Y effect? A cross‐cultural study for wine93 cited
  • 2015Market segmentation in wine tourism: strategies for wineries and destinations in Spain88 cited
  • 2010Wine Tourism in Champagne

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  • 2020Wine lovers: their interests in tourist experiences75 cited
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