The Role of Artificial Intelligence in Personalizing Social Media Marketing Strategies for Enhanced Customer Experience

Abstract

This paper explores the role of artificial intelligence (AI) in personalizing social media marketing strategies and its impact on customer experience, with a focus on consumers within the MENA region. Using data collected from an online questionnaire completed by 893 individuals, the study confirms that AI significantly enhances social media marketing by offering personalized content, optimizing influencer selection, and enabling real-time consumer interaction. These capabilities not only increase customer awareness but also improve user experience and purchase intentions. Key AI tools such as influencer marketing, content optimization, and customization are effective in capturing consumer attention, although further research is necessary to deepen understanding. By examining AI's ability to analyze vast datasets and support targeted marketing efforts, the study contributes to both academic and practical discourse, offering insights that businesses can use to refine their AI-driven social media strategies. Ultimately, the research aims to guide marketers through the complexities of AI deployment, ensuring its benefits are fully realized for consumers.

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