The Effect of Job Satisfaction on Organizational Citizenship Behavior With Organizational Commitment as A Mediating Variable (A Study on Employees of Kuta I Public Health Center)

Abstract

Organizational Citizenship Behavior (OCB) refers to employees' discretionary actions that exceed their formal job responsibilities, often driven by a sense of personal responsibility and fulfillment in contributing to the organization. Individuals displaying OCB typically exhibit constructive behaviors, such as complying with organizational rules, assisting coworkers, and managing their time efficiently. This research investigates the influence of job satisfaction on OCB, with organizational commitment acting as a mediating variable. The study was conducted at Puskesmas Kuta I, involving 92 employees chosen through a saturated sampling technique. Data were gathered using a survey method, employing questionnaires as the primary instrument. The analysis was performed using Structural Equation Modeling (SEM) with the Partial Least Square (PLS) approach. The findings reveal that job satisfaction positively influences OCB, enhances organizational commitment, and that organizational commitment itself positively impacts OCB. Furthermore, job satisfaction indirectly affects OCB through its influence on organizational commitment. The study contributes theoretically to the Social Exchange Theory and offers practical recommendations for organizations concerning the enhancement of OCB.

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