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Gauging the Gap: Inequality of Time Use When Seeking Government Services
16 references·0 citing·54 second hop
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References

  • 1965A Theory of the Allocation of Time10,338 cited
  • 2001The Dynamics of Educational Attainment for Black, Hispanic, and White Males916 cited
  • 2015Coping During Public Service Delivery: A Conceptualization and Systematic Review of the Literature753 cited
  • 2002The Performance Paradox in the Public Sector726 cited
  • 2019Human Capital and Administrative Burden: The Role of Cognitive Resources in Citizen‐State Interactions452 cited
  • 2009Deciding to Discipline: Race, Choice, and Punishment at the Frontlines of Welfare Reform399 cited
  • 1979Issues in the Measurement of Poverty391 cited
  • 2016Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust350 cited
  • 2001Paradoxes of Public Sector Customer Service341 cited
  • 1972People Processing Organizations: An Exchange Approach296 cited
  • 2003Street-Level Bureaucrats and the Implementation of Public Policy276 cited
  • 2022Racialized Burdens: Applying Racialized Organization Theory to the Administrative State269 cited
  • 2014Policy Feedback and the Politics of Administration267 cited
  • 2008The Color of Devolution: Race, Federalism, and the Politics of Social Control256 cited
  • 2005

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Citizens and Consumers
252 cited
  • 1996Measuring service quality in the public sector: The potential for SERVQUAL247 cited
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