References

• 2016The Museum Experience Revisited636 cited
• 2017An Intelligence in Our Image: The Risks of Bias and Errors in Artificial Intelligence326 cited
• 2022Museums and Digital Culture: From Reality to Digitality in the Age of COVID-19172 cited
• 2012Crying and crying responses172 cited
• 2024Artificial Intelligence for Digital Heritage Innovation: Setting up a R&D Agenda for Europe102 cited
• 2019Engaging Museum Visitors with AI: The Case of Chatbots91 cited
• 2024Museums and the Post-Digital: Revisiting Challenges in the Digital Transformation of Museums63 cited
• 2021Digital Design of Smart Museum Based on Artificial Intelligence47 cited
• 2024Enhancing traditional museum fruition: current state and emerging tendencies43 cited
• 2014Visions for Augmented Cultural Heritage Experience38 cited
• 2021This is not an apple! Benefits and challenges of applying computer vision to museum collections35 cited
• 2025Multisensory Museums, Hybrid Realities, Narration, and Technological Innovation: A Discussion Around New Perspectives in Experience Design and Sense of Authenticity32 cited
• 2018Chatbots and New Audience Opportunities for Museums and Heritage Organisations31 cited
• 2025Analyzing Visitor Behavior to Enhance Personalized Experiences in Smart Museums: A Systematic Literature Review