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ENTERPRISE RESOURCE PLANNING AND CUSTOMER RELATIONSHIP MANAGEMENT INTEGRATION: A SYSTEMATIC REVIEW OF ADOPTION MODELS AND ORGANIZATIONAL IMPACT
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References

  • 2014Assessing the determinants of cloud computing adoption: An analysis of the manufacturing and services sectors1,345 cited
  • 2011Small businesses in the new creative industries: innovation as a people management challenge312 cited
  • 2010The Role of Organizational Absorptive Capacity in Strategic Use of Business Intelligence to Support Integrated Management Control Systems278 cited
  • 2010Customer relationship management and company performance—the mediating role of new product performance277 cited
  • 2022Factors Influencing the Adoption of Big Data Analytics in the Digital Transformation Era: Case Study of Jordanian SMEs252 cited
  • 2011Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors250 cited
  • 2010The antecedents of process integration in business process outsourcing and its effect on firm performance202 cited
  • 2013Accounting benefits and satisfaction in an ERP environment186 cited
  • 2014Selecting “The Best” ERP system for SMEs using a combination of ANP and PROMETHEE methods178 cited
  • 2015Assessing ERP post-implementation success at the individual level: Revisiting the role of service quality162 cited
  • 2015A study of enterprise resource planning (ERP) system performance measurement using the quantitative balanced scorecard approach138 cited
  • 2009Managing the full ERP life-cycle: Considerations of maintenance and support requirements and IT governance practice as integral elements of the formula for successful ERP adoption131 cited

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  • 2013The adoption of customer relationship management (CRM) technology in SMEs122 cited
  • 2013Competitive advantage from ERP projects: Examining the role of key implementation drivers103 cited
  • 2015Balanced Scorecard – a strategic management system of the higher education institution99 cited
  • 2009The adoption of techno‐relationship innovations97 cited
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