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The impact of AI-powered service on customer continuance usage intention in E-retailing: An extended expectation confirmation model
16 references·0 citing·40 second hop
The impact of AI-powered service on customer continuance usage intention in E-retailing: An extended expectation confirmation model (2025)The impact of AI-powered service on custo…Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and best-practice recommendations (2023)Reporting reliability, conver…Predictive model assessment in PLS-SEM: guidelines for using PLSpredict (2019)Predictive model assessment i…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Effect size guidelines for individual differences researchers (2016)Effect size guidelines for in…Partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structu…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…Social research 2.0: virtual snowball sampling method using Facebook (2012)Social research 2.0: virtual …Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Measuring Experience Economy Concepts: Tourism Applications (2007)Measuring Experience Economy …User Acceptance of Hedonic Information Systems1 (2004)User Acceptance of Hedonic In…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Back-Translation for Cross-Cultural Research (1970)Back-Translation for Cross-Cu…PLS-SEM: Indeed a Silver Bullet (2011)A primer on partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers (2014)When to use and how to report the results of PLS-SEM (2018)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1970Back-Translation for Cross-Cultural Research14,051 cited
  • 2014Partial least squares structural equation modeling (PLS-SEM)11,717 cited
  • 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
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  • 2016Effect size guidelines for individual differences researchers2,855 cited
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  • 2023Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and best-practice recommendations

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2,249 cited
  • 2007Measuring Experience Economy Concepts: Tourism Applications1,838 cited
  • 2012Social research 2.0: virtual snowball sampling method using Facebook1,283 cited
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