Up Close and Personal: Employee Networks and Job Satisfaction in a Human Service Context

Abstract

This article investigates the association between workers’ networks of relationships used for advice on job tasks and their job satisfaction. It thus extends the study of personal employment networks from previous efforts that focus primarily on businesses to an examination of a type of human service organization. It situates this examination within a population of nonprofit domestic violence program employees. Prior research suggests that having emotionally close and physically proximate ties is positively related to general job satisfaction and that distant and dispersed ties are related to satisfaction with compensation and opportunity for promotion. The current results instead suggest that close ties are positively related to both types of satisfaction and that networking patterns and payoffs may be contextually shaped.

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