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Role Stress, Emotional Exhaustion, and Job Satisfaction in the Hotel Industry: The Moderating Role of Supervisory Support
16 references·1 citing·32 second hop
Role Stress, Emotional Exhaustion, and Job Satisfaction in the Hotel Industry: The Moderating Role of Supervisory Support (2010)Role Stress, Emotional Exhaustion, and Jo…The role of personal resources in the job demands-resources model. (2007)The role of personal resource…The Job Demands‐Resources model: state of the art (2007)The Job Demands‐Resources mod…The Influence of Culture, Community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory (2001)The Influence of Culture, Com…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…A meta-analytic examination of the correlates of the three dimensions of job burnout. (1996)A meta-analytic examination o…Testing Structural Equation Models. (1995)Testing Structural Equation M…A Review and an Integration of Research on Job Burnout (1993)A Review and an Integration o…RESEARCH NOTES. DISTRIBUTIVE AND PROCEDURAL JUSTICE AS PREDICTORS OF SATISFACTION WITH PERSONAL AND ORGANIZATIONAL OUTCOMES. (1992)RESEARCH NOTES. DISTRIBUTIVE …Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…LISREL 7 : user's reference guide (1989)LISREL 7 : user's reference g…Conservation of resources: A new attempt at conceptualizing stress. (1989)Conservation of resources: A …Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups. (1985)Application of confirmatory f…The measurement of experienced burnout (1981)The measurement of experience…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…Role Conflict and Ambiguity in Complex Organizations (1970)Role Conflict and Ambiguity i…Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support (2020)Emotional exhaustion and its …Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Stress, social support, and the buffering hypothesis. (1985)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)Towards a model of work engagement (2008)Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. (2010)Job demands–resources theory: Taking stock and looking forward. (2016)Self-Efficacy: The Exercise of Control (1999)Understanding the association between socioeconomic status and physical health: Do negative emotions play a role? (2003)Burnout in Organizational Life (2004)Sources of social support and burnout: A meta-analytic test of the conservation of resources model. (2006)Stress: Appraisal and Coping (2013)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)The Commitment-Trust Theory of Relationship Marketing (1994)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Staff Burn‐Out (1974)Development of the Job Diagnostic Survey. (1975)Job Burnout (2001)The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)lavaan : An R Package for Structural Equation Modeling (2012)A Path Goal Theory of Leader Effectiveness (1971)Development and validation of work-family conflict and family-work conflict scales. (1996)Meta-Analytic review of leader-member exchange theory: Correlates and construct issues. (1997)Well-being : the foundations of hedonic psychology (1999)The job demands-resources model of burnout. (2001)
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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
  • 1989Conservation of resources: A new attempt at conceptualizing stress.18,137 cited
  • 1981The measurement of experienced burnout14,480 cited
  • 2007The Job Demands‐Resources model: state of the art12,956 cited
  • 1995Testing Structural Equation Models.8,211 cited
  • 2001The Influence of Culture, Community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory7,113 cited
  • 1989LISREL 7 : user's reference guide6,783 cited
  • 1970Role Conflict and Ambiguity in Complex Organizations5,257 cited
  • 1985Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups.3,416 cited
  • 1996A meta-analytic examination of the correlates of the three dimensions of job burnout.3,258 cited
  • 2007The role of personal resources in the job demands-resources model.2,941 cited
  • 1993A Review and an Integration of Research on Job Burnout2,618 cited
  • 1996

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The Management of Customer-Contact Service Employees: An Empirical Investigation
1,920 cited
  • 1992RESEARCH NOTES. DISTRIBUTIVE AND PROCEDURAL JUSTICE AS PREDICTORS OF SATISFACTION WITH PERSONAL AND ORGANIZATIONAL OUTCOMES.1,703 cited
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    • 2020Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support119 cited