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Analysis, Findings and Conclusions
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Analysis, Findings and Conclusions (2000)Analysis, Findings and ConclusionsNational Systems of Innovation (2010)National Systems of InnovationSystems of Innovation Approaches – Their Emergence and Characteristics (2000)Systems of Innovation Approac…Institutions and Organisations in Systems of Innovation (2000)Institutions and Organisation…Determinant Factors and Choice Intention for Chinese Restaurant Dining (1997)Determinant Factors and Choic…An Evaluation of Fast Food Restaurant Satisfaction (1997)An Evaluation of Fast Food Re…Measuring quality in restaurant operations: an application of the SERVQUAL instrument (1995)Measuring quality in restaura…Customer retention: an integrated process for keeping your best customers (1995)Customer retention: an integr…Measuring Customer Satisfaction for Strategic Management (1994)Measuring Customer Satisfacti…National Systems of Innovation: Towards a Theory of Innovation and Interactive Learning (1992)National Systems of Innovatio…Consumer Choice and Segmentation in the Restaurant Industry (1992)Consumer Choice and Segmentat…Case Study Research: Design and Methods (1991)Case Study Research: Design a…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Case Study Research: Design and Methods (1984)Case Study Research: Design a…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Single Case Experimental Designs: Strategies for Studying Behavior Change (1976)Single Case Experimental Desi…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)The Learning Region: Institutions, Innovation and Regional Renewal (1997)The Rise of "The Rest": Challenges to the West from Late-Industrializing Economies (2001)One size fits all? (2005)Toward a unified treatment for emotional disorders (2004)The Use of Single-Subject Research to Identify Evidence-Based Practice in Special Education (2005)Case Selection Techniques in Case Study Research (2008)Theory Building From Cases: Opportunities And Challenges (2007)Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers (2015)Regional innovation systems: Institutional and organisational dimensions (1997)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)The diffusion of renewable energy technology: an analytical framework and key issues for research (2000)Intermediation and the role of intermediaries in innovation (2006)Regional Innovation Systems, Clusters, and the Knowledge Economy (2001)Business models for sustainable innovation: state-of-the-art and steps towards a research agenda (2012)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 1991Case Study Research: Design and Methods39,535 cited
  • 2010National Systems of Innovation6,038 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1992National Systems of Innovation: Towards a Theory of Innovation and Interactive Learning3,721 cited
  • 1976Single Case Experimental Designs: Strategies for Studying Behavior Change3,034 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 2000Systems of Innovation Approaches – Their Emergence and Characteristics749 cited
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  • 1992Consumer Choice and Segmentation in the Restaurant Industry285 cited
  • 1994Measuring Customer Satisfaction for Strategic Management261 cited
  • 1995Measuring quality in restaurant operations: an application of the SERVQUAL instrument210 cited
  • 1997An Evaluation of Fast Food Restaurant Satisfaction142 cited
  • 1997Determinant Factors and Choice Intention for Chinese Restaurant Dining120 cited

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  • 1995Customer retention: an integrated process for keeping your best customers57 cited
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