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Modern Analysis of Customer Surveys: with Applications using R
11 references·8 citing·37 second hop
Modern Analysis of Customer Surveys: with Applications using R (2012)Modern Analysis of Customer Surveys: with…On Information Quality (2013)On Information QualityMeasuring customer satisfaction and loyalty: survey design, use, and statistical analysis methods (2009)Measuring customer satisfacti…Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality (2009)Customer Satisfaction Evaluat…Encyclopedia of Statistics in Quality and Reliability (2008)Encyclopedia of Statistics in…Introduction to Survey Quality (2003)Introduction to Survey QualityBusiness Process Mapping: Improving Customer Satisfaction (2002)Business Process Mapping: Imp…Improving customer satisfaction, loyalty, and profit: an integrated measurement and management system (2001)Improving customer satisfacti…Business excellence through customer satisfaction (2000)Business excellence through c…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A cross-cultural analysis of perceived value and customer loyalty in restaurants (2024)A cross-cultural analysis of …Multilevel modeling for investigating the probability of digital innovation in museums (2023)Multilevel modeling for inves…De-Escalate Commitment? Firm Responses to the Threat of Negative Reputation Spillovers from Alliance Partners’ Environmental Misconduct (2020)De-Escalate Commitment? Firm …Improving Communication and Relationship with Customers using Models to Measure their Value (2017)Improving Communication and R…Why Do We Buy Traditional Foods? (2016)Why Do We Buy Traditional Foo…Helping authors and reviewers ask the right questions: The InfoQ framework for reviewing applied research (2016)Helping authors and reviewers…Travellers’ Satisfaction with Railway Transport: A Bayesian Network Approach (2014)Travellers’ Satisfaction with…Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry (2014)Functional form of connection…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Delivering Quality Service (1990)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Organizational culture and leadership (1993)Continuous improvement framework: implications for academia (2005)The relationship between total quality management and quality performance in the service industry: a theoretical model (2010)Prioritising the practices of total quality management: An analytic hierarchy process analysis for the service industries (2011)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Investigating Causal Relations by Econometric Models and Cross-spectral Methods (1969)Simultaneous Optimization of Several Response Variables (1980)To Explain or to Predict? (2010)Introduction to information quality (2016)Perils and Potentials of Self-Selected Entry to Epidemiological Studies and Surveys (2016)Discovering Data Quality Problems (2019)Coordination and transformation in business processes: towards an integrated view (2008)Board Characteristics and Firm Performance: Evidence from New Zealand (2011)Quality cost management support system: an effective tool for organisational performance improvement (2012)Designing and Conducting Health Surveys (1998)The Causes and Consequences of Response Rates in Surveys by the News Media and Government Contractor Survey Research Firms (2007)Total Survey Error: Design, Implementation, and Evaluation (2010)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)lavaan : An R Package for Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The impact of quality practices on customer satisfaction and business results: product versus service organizations (2001)Determining Attribute Importance in a Service Satisfaction Model (2004)Corporate image, loyalty, and commitment in the consumer travel industry (2011)SKU demand forecasting in the presence of promotions (2009)Risk assessment by integrating interpretive structural modeling and Bayesian network, case of offshore pipeline project (2015)Guaranteed Conditional Performance of Control Charts via Bootstrap Methods (2016)A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement (2017)Social commerce: Factors affecting customer repurchase and word-of-mouth intentions (2021)E-commerce in high uncertainty avoidance cultures: The driving forces of repurchase and word-of-mouth intentions (2022)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 2003Introduction to Survey Quality541 cited
  • 2008Encyclopedia of Statistics in Quality and Reliability416 cited
  • 2001Improving customer satisfaction, loyalty, and profit: an integrated measurement and management system231 cited
  • 2009Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality207 cited
  • 2000Business excellence through customer satisfaction147 cited
  • 2013On Information Quality119 cited
  • 2002Business Process Mapping: Improving Customer Satisfaction115 cited
  • 2009Measuring customer satisfaction and loyalty: survey design, use, and statistical analysis methods92 cited

Cited by

  • 2020De-Escalate Commitment? Firm Responses to the Threat of Negative Reputation Spillovers from Alliance Partners’ Environmental Misconduct40 cited
  • 2014Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry37 cited
  • 2016Why Do We Buy Traditional Foods?27 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2024A cross-cultural analysis of perceived value and customer loyalty in restaurants26 cited
  • 2014Travellers’ Satisfaction with Railway Transport: A Bayesian Network Approach21 cited
  • 2017Improving Communication and Relationship with Customers using Models to Measure their Value14 cited
  • 2016Helping authors and reviewers ask the right questions: The InfoQ framework for reviewing applied research11 cited
  • 2023Multilevel modeling for investigating the probability of digital innovation in museums2 cited