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ArticleRelationship Promoters

Unknown author1999

Article1999

Relationship Promoters

Unknown author

110 citations·0/0 files stored·Industrial Marketing Management

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Customer Service Quality and Loyalty Quality and Supply Management Business Strategy and Innovation

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References

1985Economic Action and Social Structure: The Problem of Embeddedness 1965Exchange and Power in Social Life.1977Handbook of Industrial and Organizational Psychology.1987Developing Buyer-Seller Relationships 1993Market Orientation: Antecedents and Consequences 1962Power-Dependence Relations 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective 1998Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination

Cited by

2006Organizational Culture and Relationship Skills 2004Key network management 2008Towards an integrated framework of key account management 2011Value creation and firm sales performance: The mediating roles of strategic account management and relationship perception 2009Picture this: Managed change and resistance in business network settings 2009Complaint management expectations: An online laddering analysis of small versus large firms

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Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2000Bridging the gap between suppliers and customers through relationship promoters: theoretical considerations and empirical resultsarticle · 15 shared references 2003The effect of market orientation on buyer–seller relationship satisfactionarticle · 12 shared references 2003Relationship-specific factors influencing supplier involvement in customer new product developmentarticle · 8 shared references 2003Relationship-specific antecedents of customer involvement in new product developmentarticle · 8 shared references 2003Network competencearticle · 7 shared references 2004Managing in complex business networksarticle · 7 shared references

Details

Year1999

Typearticle

Published1999-09-01

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations110

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0019-8501(99)00081-4

openalex_workW56141345

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2004Conceptualizing a relationship management capability

2008Inter-organizational meets inter-personal: An exploratory study of social capital processes in relationships between Northern European and ethnic Chinese firms