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Cited by

• 2018The cultural impact on social commerce: A sentiment analysis on Yelp ethnic restaurant reviews177 cited
• 2007Corporate and Stakeholder Responsibility: Making Business Ethics A Two-Way Conversation147 cited
• 2015Business models and opportunity creation: How IT entrepreneurs create and develop business models under uncertainty135 cited
• 2001Corporate culture and the bottom line112 cited
• 2012Atmospheres of Seduction96 cited
• 2018Attributes of the coffee shop business related to customer satisfaction95 cited
• 2003Coffeetalk: Starbucks™ and the commercialization of casual conversation93 cited
• 2007Values‐based service quality for sustainable business88 cited
• 2006The impact of code switching on service encounters82 cited
• 2012Dibs! Customer Territorial Behaviors79 cited
• 2022Let’s agree about nice leaders: A literature review and meta-analysis of agreeableness and its relationship with leadership outcomes77 cited
• 2017A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chains73 cited
• 2012Branded Cosmopolitanisms: ‘Global’ Coffee Brands and the Co-creation of ‘Cosmopolitan Cool’72 cited
• 2012Corporate culture, business models, competitive advantage, strategic assets and the bottom line