Effective performance management: A strategic guide to getting the best from people

Abstract

Too often effort in organizations is misdirected with people working hard but neither performing well nor developing personally. The essence of good performance management is managing the what, where and when but leaving the to the person actually doing the job. By clarifying what the organization needs to do, translating that into clear goals and reviewing these goals regularly, performance management provides an effective mechanism for the control of change and both staff and organizational growth. Management examines the performance cycle in detail, gives information on the support the organization needs to give managers and considers how organizations can make change something to welcome rather than dread. But this book also shows that management of performance is not just a series of systems and processes for target setting, appraisal and review. It describes how to engage each individual's full enthusiasm by ensuring that people are motivated to perform effectively to the full extent of their capabilities and by extending these capabilities through a programme of personal development. Performance management is not just the imposition of an extra bureaucratic procedure and this book explains the practical application of all aspects of this topical management technique.

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