Figuring Things Out: A Trainer's Guide To Needs And Task Analysis

Abstract

Introduction Why This Book? The Strategies of, and Tactics for, Conducting an FTO Study Finding a Place to Startor, Why You Have to Have a Model Watching People Work: Observational Approaches to Figuring Things Out Simple Observations, Time Studies, and Task Listings Developing and Using S-R Tables: The Deterline Approach to Task Analysis Behavioral Algorithms: An Information-Processing Approach to Task Analysis Using Behavioral Frequency Counts Talking to People About Work Talking to People in Groups: The Focus Group Discussion Doing It Face-to-Face: Making the Most of One-On-One Interviews Let Your Fingers Do the Walking: Gathering Information Over the Telephone Playing Twenty Questions Tell Me a Story: The Critical Incident Technique Making Order from Chaos: Using Consensus Groups Using Surveys and Questionnaires Odds and Ends Looking at Performance Information: Reading the Other Persons Watch Fault Tree Analysis: Making Progress Working Backwards Pyramid Power: Using Learning Hierarchies in Task Analysis Matching Techniques and Problems Deciding When to Use What: Technical Criteria Deciding When to Use What: Organizational Criteria A Flow Chart Approach to Selecting the Right Technique In Summary Reporting Results to Management Beyond Figuring Things out: Solutions Still Pay the Rent.

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