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The effects of service interactivity on the satisfaction and the loyalty of smartphone users

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References

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1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
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1995Understanding Information Technology Usage: A Test of Competing Models8,810 cited
2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
1998Modern Methods for Business Research6,534 cited
2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
2010Satisfaction: a behavioral perspective on the consumer6,042 cited
2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
2002The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach1,986 cited

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2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services1,422 cited

2001Information Technology Acceptance by Individual Professionals: A Model Comparison Approach*1,408 cited

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