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To Trust or Not to Trust? A Model of Internet Trust from the Customer's Point of View
16 references·13 citing·32 second hop
To Trust or Not to Trust? A Model of Internet Trust from the Customer's Point of View (2001)To Trust or Not to Trust? A Model of Inte…Exchange and Power in Social Life (2017)Exchange and Power in Social …Building consumer trust online (1999)Building consumer trust onlineAn Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …TRUST: THE CONNECTING LINK BETWEEN ORGANIZATIONAL THEORY AND PHILOSOPHICAL ETHICS (1995)TRUST: THE CONNECTING LINK BE…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Economics, Organization and Management. (1993)Economics, Organization and M…Calculativeness, Trust, and Economic Organization (1993)Calculativeness, Trust, and E…Structuring cooperative relationships between organizations (1992)Structuring cooperative relat…Trust as a commodity (1988)Trust as a commodityTrust and Antitrust (1986)Trust and AntitrustThe Evolution of Cooperation (1981)The Evolution of CooperationDesigning Research for Application (1981)Designing Research for Applic…Interpersonal trust, trustworthiness, and gullibility. (1980)Interpersonal trust, trustwor…A new scale for the measurement of interpersonal trust1 (1967)A new scale for the measureme…Trust and suspicion (1958)Trust and suspicionDeveloping trustworthy artificial intelligence: insights from research on interpersonal, human-automation, and human-AI trust (2024)Developing trustworthy artifi…Purchase Intention and Satisfaction of Online Shop Users in Developing Countries during the COVID-19 Pandemic (2022)Purchase Intention and Satisf…Customers’ Perceived Risk and Attitude towards Adoption of the Digital Banking Services (2021)Customers’ Perceived Risk and…The impact of trust, privacy and quality of service on the success of E-CRM: the mediating role of customer satisfaction (2020)The impact of trust, privacy …Trust in sharing encounters among millennials (2019)Trust in sharing encounters a…Does gender bias exist? The impact of gender congruity on consumer’s Airbnb booking intention and the mediating role of trust (2019)Does gender bias exist? The i…Shopping destinations and trust – Tourist attitudes: Scale development and validation (2016)Shopping destinations and tru…Scale development of perceived eTrust in the hotel industry: The perspective of Internet users (2014)Scale development of perceive…TRUST AND COMMITMENT: DO THEY INFLUENCE E-CUSTOMER RELATIONSHIP PERFORMANCE? (2012)TRUST AND COMMITMENT: DO THEY…The mediating role of trust in the relationship between e-retailer quality and customer intention of online shopping (2011)The mediating role of trust i…Trustworthiness in e-commerce (2004)Trustworthiness in e-commerceA framework for the identification of electronic commerce design elements that enable trust within the small hotel industry (2004)A framework for the identific…Developing trust in internet commerce (2003)Developing trust in internet …Nebraska Symposium on Motivation, 1961 (1963)The Approval Motive: Studies in Evaluative Dependence (1965)Adult attachment, working models, and relationship quality in dating couples. (1990)Initial Trust Formation in New Organizational Relationships (1998)Trust in Automation (2014)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The genetical evolution of social behaviour. I (1964)The Evolution of Reciprocal Altruism (1971)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)Not So Different After All: A Cross-Discipline View Of Trust (1998)The Nature of the Firm (1937)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Economic Action and Social Structure: The Problem of Embeddedness (1985)A Resource-Based Theory of the Firm: Knowledge Versus Opportunism (1996)Between Trust and Control: Developing Confidence in Partner Cooperation in Alliances (1998)Where Do Interorganizational Networks Come From? (1999)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Political Science and the Three New Institutionalisms (1996)Upper Echelons Theory: An Update (2007)The Role of Social Capital in Financial Development (2004)A survey of trust and reputation systems for online service provision (2005)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Social Capital in the Creation of Human Capital (2000)Critical Citizens (1999)On the Opportunities and Risks of Foundation Models (2021)Psychological Safety and Learning Behavior in Work Teams (1999)
this work references cited by second hop

References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1981The Evolution of Cooperation20,055 cited
  • 2017Exchange and Power in Social Life15,909 cited
  • 1995An Integrative Model Of Organizational Trust15,026 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1993Economics, Organization and Management.4,644 cited
  • 1967A new scale for the measurement of interpersonal trust13,501 cited
  • 1993Calculativeness, Trust, and Economic Organization2,997 cited
  • 1992Structuring cooperative relationships between organizations2,825 cited
  • 1986Trust and Antitrust2,565 cited
  • 1995TRUST: THE CONNECTING LINK BETWEEN ORGANIZATIONAL THEORY AND PHILOSOPHICAL ETHICS2,310 cited
  • 1999Building consumer trust online2,131 cited
  • 1958Trust and suspicion2,076 cited
  • 1981Designing Research for Application1,805 cited
  • 1980Interpersonal trust, trustworthiness, and gullibility.1,694 cited
  • 1988Trust as a commodity1,378 cited

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Cited by

  • 2024Developing trustworthy artificial intelligence: insights from research on interpersonal, human-automation, and human-AI trust161 cited
  • 2020The impact of trust, privacy and quality of service on the success of E-CRM: the mediating role of customer satisfaction133 cited
  • 2016Shopping destinations and trust – Tourist attitudes: Scale development and validation126 cited
  • 2019Trust in sharing encounters among millennials79 cited
  • 2019Does gender bias exist? The impact of gender congruity on consumer’s Airbnb booking intention and the mediating role of trust63 cited
  • 2022Purchase Intention and Satisfaction of Online Shop Users in Developing Countries during the COVID-19 Pandemic54 cited
  • 2003Developing trust in internet commerce53 cited
  • 2004A framework for the identification of electronic commerce design elements that enable trust within the small hotel industry41 cited
  • 2012TRUST AND COMMITMENT: DO THEY INFLUENCE E-CUSTOMER RELATIONSHIP PERFORMANCE?30 cited
  • 2011The mediating role of trust in the relationship between e-retailer quality and customer intention of online shopping25 cited
  • 2014Scale development of perceived eTrust in the hotel industry: The perspective of Internet users24 cited
  • 2004Trustworthiness in e-commerce14 cited
  • 2021Customers’ Perceived Risk and Attitude towards Adoption of the Digital Banking Services8 cited