References

• 1996Strategic planning for public and nonprofit organizations: a guide to strengthening and sustaining organizational achievement1,688 cited
• 1998Reframing Crisis Management1,534 cited
• 2002Helping Crisis Managers Protect Reputational Assets1,148 cited
• 1993From crisis prone to crisis prepared: a framework for crisis management727 cited
• 2000Leadership : Theory, Application, Skill Development338 cited
• 2001Effective Crisis Management through Established Stakeholder Relationships309 cited
• 2001Communication and Commitment in Organizations: A Social Identity Approach247 cited
• 2005Post‐crisis discourse and organizational change, failure and renewal217 cited
• 2008Toward an Understanding of When Executives See Crisis as Opportunity189 cited
• 2005Communicating with stakeholders During a Crisis: Evaluating Message Strategies155 cited
• 2008Developing Organizational Learning Capacity in Crisis Management119 cited
• 2003Character Not Charisma is the Critical Measure of Leadership Excellence118 cited
• 2003Ethical Decision Making in Times of Organizational Crisis109 cited
• 2001Public Relations and Crisis Communication: Organizing and Chaos109 cited
• 2002Toward a Synthesis Model for Crisis Communication in the Public Sector