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Preface. 1. Introduction and focus. 2. Empowering the client. 3. Managing the project dynamics. 4. Appropriate user involvement. 5. Appropriate team bu9ilding. 6. Appropriate visulasation techniques. 7. Implementing change. 8. Case Study 1. Empowering the client. 9. Case Study. Appropriate user involvement. 10. Case Study 3. Managing the project dynamics. 11. Case Study 4. Appropriate user involvement. 12. Conclusions. Appendix A. Further Reading. Appendix B. Functional Brief. Appendix C. Description of the research basis of the book. References. Index.
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