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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
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  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,274 cited
  • 2016Consumer Behavior in Shopping Streets: The Importance of the Salesperson's Professional Personal Attention33 cited
  • 2017Reputation management and authenticity26 cited
  • 2017A CONCEPTUAL STUDY ON EXPERIENTIAL MARKETING: IMPORTANCE, STRATEGIC ISSUES AND ITS IMPACT19 cited
  • 2016A Framework for Conceptualizing Customer Experiences Management in the Hotel Industry14 cited
  • 2017“A Newcomer” versus “First Mover”: Retail Location Strategy for Differentiation12 cited
  • 2014The Coffee Shop and Customer Experience11 cited
  • 2021PERSEPSI KONSUMEN TERHADAP KEBERADAAN COFFEE SHOP DAN BARISTA PADA ERA PEMASARAN KOPI KE TIGA10 cited
  • 2013Starbucks Exceptionalism: An Institutional Ethnographic Exploration of Coffee Culture in America7 cited
  • 2023Have you been falling in love?: An analysis of coffee shop brand love in Thailand7 cited
  • 2018The Moderating Role of Local vs. Foreign Shopping Context in Consumer Experience6 cited
  • 2017Customer Experience Strategy Turned into Hands‐On Actions Through a Design Approach6 cited
  • 2023PENGARUH BARISTA TERHADAP SUASANA COFFEE SHOP MELALUI VARIABEL PRODUK6 cited
  • 2007

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SOURCES AND DYNAMICS OF GROUP-LEVEL LEARNING DISTORTIONS
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