Creating high performance organizations : practices and results of employee involvement and Total Quality Management in Fortune 1000 companies

E. E. Lawler · Susan Albers Mohrman · Gerald E. Ledford · Participation

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Quality and Supply Management Labor Movements and Unions Management Systems and Quality Improvement

Abstract

Companies are more competitive and productive, and create higher-quality services and products when employees are involved in decisions about their jobs and work environment. This edition is an account of results from a longitudinal study that looks systematically at the adoption and impact of total quality management practices and employee involvement practices, over time, in large corporations.

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