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List of Figures, Tables, and Exhibits. Acknowledgements. Chapter 1: Talent Management: The Key to Organizational Success. Chapter 2: Why Talent Retention Is a Serious Problem. Chapter 3: An ROI Approach to Managing Retention. Chapter 4: Measure and Monitor Turnover and Retention Data. Chapter 5: Develop Fully Loaded Costs of Talent Departure. Chapter 6: Diagnose Cause of Talent Departure. Chapter 7: Recruit Talent. Chapter 8: Establish an Appropriate Work Environment. Chapter 9: Create Equitable Pay and Performance Process. Chapter 10: Build Motivation and Commitment. Chapter 11: Match Solutions to Needs. Chapter 12: Forecast ROI of Retention Solutions. Chapter 13: Calculate ROI of Retention Solutions. Chapter 14: Make Adjustments and Continue. Chapter 15: Case Study: A Master's Degree for High-Potential Employees: Federal Information Agency (Jack J. Phillips). Chapter 16: Case Study: Skill-Based Pay: Southeast Corridor Bank (SCB), (Patricia Pulliam Phillips). Chapter 17: Coaching for New Employees: Global Media Company, (Lisa Ann Edwards and Christina Loundsberry). About the Authors.
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