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Student satisfaction manual
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Student satisfaction manual (1997)Student satisfaction manualMonitoring Trends in Student Satisfaction (2013)Monitoring Trends in Student …Initial assessment of two questionnaires for measuring service quality in the Hong Kong post‐secondary education context (2013)Initial assessment of two que…An Assessment of the Services Quality of Palestine Higher Education (2012)An Assessment of the Services…Quality assurance in post‐secondary education: the student experience (2010)Quality assurance in post‐sec…Assessment and Feedback: Institutional Experiences of Student Feedback, 1996 to 2007 (2009)Assessment and Feedback: Inst…Student Satisfaction Surveys: The Value in Taking an Historical Perspective (2008)Student Satisfaction Surveys:…Instruments for obtaining student feedback: a review of the literature (2005)Instruments for obtaining stu…Improving the Climate of Teaching Sessions: The use of evaluations by students and instructors (2001)Improving the Climate of Teac…Defining and Measuring Employability (2001)Defining and Measuring Employ…The Expectations and Experience of First-Year Students at City University of Hong Kong (2000)The Expectations and Experien…Contingency, Irony, and Solidarity (1989)Conditions Under Which Assessment Supports Students’ Learning (2005)Using Screencasts to Enhance Assessment Feedback: Students’ Perceptions and Preferences (2012)Contextual Influences on Feedback Practices: An Ecological Perspective (2016)Response to relative performance feedback in simulation games (2022)Graduates' Work (1997)Transforming Higher Education (1997)Work Experience: Expanding Opportunities for Undergraduates (1998)A competence‐based and multidimensional operationalization and measurement of employability (2006)The graduate attributes we’ve overlooked: enhancing graduate employability through career management skills (2009)Rethinking graduate employability: the role of capital, individual attributes and context (2017)Coefficient Alpha and the Internal Structure of Tests (1951)Probabilistic Models for Some Intelligence and Attainment Tests (1961)Forms of Intellectual and Ethical Development in the College Years; A Scheme (1970)The adequacy of response rates to online and paper surveys: what can be done? (2008)Exploratory Structural Equation Modeling, Integrating CFA and EFA: Application to Students' Evaluations of University Teaching (2009)On the Validity of Student Evaluation of Teaching (2013)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)The meanings of mass higher education (1995)What matters most (2012)Understanding Student Learning (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Understanding Learning and Teaching: the experience in higher education (1999)Transforming higher education (1997)Using critical incident technique (CIT) to capture the voice of the student (2009)Quality Assurance for University Teaching (2018)Experience and Education. (1938)Experience and Education (1986)What Matters in College? Four Critical Years Revisited. (1994)Closing the loop on student feedback: the case of Australian and Scottish universities (2016)Sucesso no Ensino Superior: Uma revisão e conceptualização || Success in Higher Education: A review and conceptualization (2017)Impact of online classes on the satisfaction and performance of students during the pandemic period of COVID 19 (2021)Determining Sample Size for Research Activities (1970)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Impact of Perceived Service Quality on Students’ Intentions in Higher Education in a Jordanian Governmental University (2015)Service Quality at Technical and Vocational Education and Training Colleges: Perception According to Demographic Factors (2018)Effect of service quality on graduates’ satisfaction (2019)ClassroomQual: a scale for measuring the use-of-classrooms-for-teaching–learning service quality (2015)Assessing administrative service quality in higher education: development of an attribute-based framework (HEADSQUAL) in a Brazilian University (2019)Best practices in exploratory factor analysis: four recommendations for getting the most from your analysis (2020)Integrating online learning into service quality assessment in higher-education its influence on student satisfaction (2024)Measuring Service Quality: A Reexamination and Extension (1992)Students’ interpretations of the meanings of questionnaire items in the National Student Survey (2014)Performance-based service quality model in postgraduate education (2017)The relationship between Institution Branding, Teaching Quality and Student Satisfaction in Higher Education in Hong Kong (2017)
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  • 2001Defining and Measuring Employability810 cited
  • 2005Instruments for obtaining student feedback: a review of the literature807 cited
  • 2008Student Satisfaction Surveys: The Value in Taking an Historical Perspective77 cited
  • 2010Quality assurance in post‐secondary education: the student experience67 cited
  • 2009Assessment and Feedback: Institutional Experiences of Student Feedback, 1996 to 200759 cited
  • 2013Monitoring Trends in Student Satisfaction52 cited
  • 2000The Expectations and Experience of First-Year Students at City University of Hong Kong46 cited
  • 2001Improving the Climate of Teaching Sessions: The use of evaluations by students and instructors45 cited
  • 2013Initial assessment of two questionnaires for measuring service quality in the Hong Kong post‐secondary education context36 cited
  • 2012An Assessment of the Services Quality of Palestine Higher Education36 cited

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