References

No references inside the corpus for this window.

Cited by

• 2014Customer satisfaction and loyalty analysis with classification algorithms and Structural Equation Modeling76 cited
• 2007Key Dimensions of E-commerce Service Quality and Its Relationships to Satisfaction and Loyalty.56 cited
• 2017Clustering and profiling of customers using RFM for customer relationship management recommendations40 cited
• 2002Measuring Customer Satisfaction for Various Services Using Multicriteria Analysis37 cited
• 2015Fuzzy linguistic approach to quality assessment model for electricity network infrastructure30 cited
• 2007ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI MINAT BELI ULANG PRODUK SERTA DAMPAKNYA TERHADAP LOYALITAS PELANGGAN (STUDI KASUS PADA PRODUK SAKATONIK LIVER DI KOTA SEMARANG)17 cited
• 2010The analysis of customers' satisfaction degree based on decision tree model10 cited
• 2003Comparative behavioural analysis in selected EU countries: A brand modelling approach9 cited
• 2004Product Platform Development from the Product Lines' Perspective: Case of Switching Platform8 cited
• 2018Caller-Agent Pairing in Call Centers Using Machine Learning Techniques with Imbalanced Data8 cited
• 2013PENGARUH KOMPETENSI TERHADAP MOTIVASI PRESTASI, PENGHARGAAN DAN KEPUASAN KERJA DOSEN PADA SEKOLAH TINGGI ILMU KESEHATAN PROVINSI SULAWESI SELATAN3 cited