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An Exploratory Study into the Multidimensional Nature of Quality in Analytical Laboratories: Managerial Implications
11 references·11 citing·40 second hop
An Exploratory Study into the Multidimensional Nature of Quality in Analytical Laboratories: Managerial Implications (2007)An Exploratory Study into the Multidimens…Service quality in Higher Education using an enhanced SERVQUAL approach (2004)Service quality in Higher Edu…Service quality in a public agency: same expectations but different perceptions by employees, managers, and customers (2001)Service quality in a public a…Measuring Information Systems Service Quality: Concerns for a Complete Canvas1 (1997)Measuring Information Systems…Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…Caution in the Use of Difference Scores in Consumer Research (1993)Caution in the Use of Differe…An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Step by step through a union campaign. (1981)Step by step through a union …A Service‐Orientated Approach to Marketing of Services (1978)A Service‐Orientated Approach…Six Sigma for improving cash flow deficit: a case study in the food can manufacturing industry (2020)Six Sigma for improving cash …A theoretical and statistical approach of Six Sigma differentiation from other quality systems (2017)A theoretical and statistical…Applying Lean Production and Six Sigma in Global Operations (2015)Applying Lean Production and …The impact of leadership practices on service quality in private higher education in South Africa (2013)The impact of leadership prac…Costs and Savings of Six Sigma Programs: An Empirical Study (2012)Costs and Savings of Six Sigm…Impacts of Different Factors on the Implementation of Quality Management Systems and Performance Outcomes (2010)Impacts of Different Factors …Proposing a new approach to discussing economic effects of design quality (2009)Proposing a new approach to d…ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited (2009)ISO 9000/1994, ISO 9001/2000 …Development and Validation of an Instrument for Six Sigma Implementation in Small and Medium Sized Enterprises (2009)Development and Validation of…TQM and Teamwork Effectiveness: The Intermediate Role of Organizational Design (2008)TQM and Teamwork Effectivenes…PROBLEMS OF AUDITING USING QUALITY MANAGEMENT SYSTEMS FOR SUSTAINABLE DEVELOPMENT OF ORGANIZATIONS / KOKYBĖS VADYBOS SISTEMŲ AUDITO PROBLEMOS SIEKIANT DARNAUS ORGANIZACIJŲ VYSTYMOSI (2008)PROBLEMS OF AUDITING USING QU…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)Customer perceptions of e‐service quality in online shopping (2005)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Marketing Activities in the Service Industries (1974)Marketing of Services An Evaluation of the Theory (1975)Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)The fundamentals of marketing (2010)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Quality, satisfaction and behavioral intentions (2000)E-S-QUAL (2004)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)Book Reviews: Statistical Methods for Meta-Analysis Larry V. Hedges and Ingram Olkin New York: Academic Press, 1985. xxii + 369 pp (1988)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Some insights on conceptualizing and measuring service quality (2009)From quality gurus and TQM to ISO 9001:2015: a review of several quality paths (2015)The effects of quality and environmental management on competitive advantage: A mixed methods study in the hotel industry (2015)How we should measure "change": Or should we? (1970)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Role of Corporate Social Responsibility in Strengthening Multiple Stakeholder Relationships: A Field Experiment (2006)Journal of Consumer Research (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Learning spaces in higher education: an under-researched topic (2008)Comparing alternative instruments to measure service quality in higher education (2009)Measuring service quality in higher education (2016)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1984A Service Quality Model and its Marketing Implications6,682 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1992An empirical assessment of the SERVQUAL scale2,134 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,508 cited
  • 1978A Service‐Orientated Approach to Marketing of Services574 cited
  • 1993Caution in the Use of Difference Scores in Consumer Research566 cited
  • 2004Service quality in Higher Education using an enhanced SERVQUAL approach345 cited
  • 1997Measuring Information Systems Service Quality: Concerns for a Complete Canvas1274 cited
  • 1981Step by step through a union campaign.150 cited
  • 2001Service quality in a public agency: same expectations but different perceptions by employees, managers, and customers105 cited

Cited by

  • 2009ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited317 cited
  • 2008PROBLEMS OF AUDITING USING QUALITY MANAGEMENT SYSTEMS FOR SUSTAINABLE DEVELOPMENT OF ORGANIZATIONS / KOKYBĖS VADYBOS SISTEMŲ AUDITO PROBLEMOS SIEKIANT DARNAUS ORGANIZACIJŲ VYSTYMOSI31 cited
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Impacts of Different Factors on the Implementation of Quality Management Systems and Performance Outcomes
28 cited
  • 2013The impact of leadership practices on service quality in private higher education in South Africa25 cited
  • 2020Six Sigma for improving cash flow deficit: a case study in the food can manufacturing industry23 cited
  • 2009Proposing a new approach to discussing economic effects of design quality23 cited
  • 2009Development and Validation of an Instrument for Six Sigma Implementation in Small and Medium Sized Enterprises22 cited
  • 2012Costs and Savings of Six Sigma Programs: An Empirical Study20 cited
  • 2015Applying Lean Production and Six Sigma in Global Operations15 cited
  • 2008TQM and Teamwork Effectiveness: The Intermediate Role of Organizational Design12 cited
  • 2017A theoretical and statistical approach of Six Sigma differentiation from other quality systems11 cited