SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Service management effectiveness: balancing strategy, organization and human resources, operations, and marketing
0 references·7 citing·29 second hop
Service management effectiveness: balancing strategy, organization and human resources, operations, and marketing (1990)Service management effectiveness: balanci…A Road Map to UNWTO.TedQual Certification: A Processual Approach (2020)A Road Map to UNWTO.TedQual C…Retailer behavior as determinant of service quality in Indian retailing (2010)Retailer behavior as determin…The Architecture of Service Systems as the Framework for the Definition of Service Science Scope (2009)The Architecture of Service S…Systematic performance differences across the manufacturing-service continuum (2009)Systematic performance differ…Philosophising on the Elusiveness of Relationship Marketing Theory in Consumer Markets: A Case for Reassessing Ontological and Epistemological Assumptions (2003)Philosophising on the Elusive…Shifting Paradigms (2000)Shifting ParadigmsOutsourcing to increase service capacity in a New Zealand hospital (1999)Outsourcing to increase servi…Breaking Free from Product Marketing (1977)Classifying Services to Gain Strategic Marketing Insights (1983)Services Marketing: Integrating Customer Focus Across the Firm (1996)A Review of Service Frameworks Analyzing Strategic Repositioning (2011)The Interactions between Information and Communication Technologies and Innovation in Services (2015)Case Study Research: Design and Methods (1984)Restoring Our Competitive Edge: Competing through Manufacturing. (1985)Strategy as a field of study: Why search for a new paradigm? (2007)Outsourcing in the Healthcare Sector-A State-of-the-Art Review (2011)A framework for outsourcing facilities management services in Nigeria's public hospitals (2014)Information technology management and service performance management capabilities: an empirical study of the service supply chain management process (2021)Coefficient Alpha and the Internal Structure of Tests (1951)The Behavioral Consequences of Service Quality (1996)Dimensions of Real and Virtual Consumer Experiences (2015)Advances in Consumer Research (2025)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The cornerstones of competitive advantage: A resource‐based view (1993)Firm resources and sustained competitive advantage (2004)Organizational empowerment and service strategy in manufacturing (2014)Seeking an innovation structure common to both manufacturing and services (2014)Delivering quality service: balancing customer perceptions and expectations (1990)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Qualitative evaluation and research methods (1990)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)The Foundations of Social Research: Meaning and Perspective in the Research Process (1998)The impact of the Internet upon bank marketing (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Research Methods in Education (2007)
this work references cited by second hop

References

No references inside the corpus for this window.

Cited by

  • 1999Outsourcing to increase service capacity in a New Zealand hospital33 cited
  • 2010Retailer behavior as determinant of service quality in Indian retailing27 cited
  • 2009Systematic performance differences across the manufacturing-service continuum25 cited
  • 2003Philosophising on the Elusiveness of Relationship Marketing Theory in Consumer Markets: A Case for Reassessing Ontological and Epistemological Assumptions24 cited
  • 2009The Architecture of Service Systems as the Framework for the Definition of Service Science Scope22 cited
  • 2000Shifting Paradigms15 cited
  • 2020A Road Map to UNWTO.TedQual Certification: A Processual Approach0 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work