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Online Service Quality in Social Commerce Websites · Study

WorkOnline Service Quality in Social Commerce Websites

Jungwoo Lee2012

Work2012

Online Service Quality in Social Commerce Websites

Jungwoo Lee · Myungsuk Cha · Cheulhyun Cho

27 citations·0/0 files stored·Communications in computer and information science

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Customer Service Quality and Loyalty Digital Marketing and Social Media Technology Adoption and User Behaviour

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses 2004E-S-QUAL 1991A Multistage Model of Customers' Assessments of Service Quality and Value 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge 2003E‐satisfaction and e‐loyalty: A contingency framework 2003eTailQ: dimensionalizing, measuring and predicting etail quality

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2018Social desire or commercial desire? The factors driving social sharing and shopping intentions on social commerce platforms 2020Developing a scale of social commerce service quality: an exploratory study

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Details

Year2012

Typeother

Published2012-01-01

VenueCommunications in computer and information science

ISSN-L1865-0929

Languageen

Citations27

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/978-3-642-34447-3_31

openalex_workW61344108

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