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Online Service Quality in Social Commerce Websites
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Online Service Quality in Social Commerce Websites (2012)Online Service Quality in Social Commerce…Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS) (2014)Developing a Scale to Measure…Online service attributes available on apparel retail web sites: an E‐S‐QUAL approach (2006)Online service attributes ava…E-S-QUAL (2004)E-S-QUALComfort your online customer: quality, trust and loyalty on the internet (2004)Comfort your online customer:…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Customer participation in creating site brand loyalty (2001)Customer participation in cre…An Evaluation of Cyber-Bookshops: The WebQual Method (2001)An Evaluation of Cyber-Booksh…WebQual: An Exploration of Web-Site Quality. (2000)WebQual: An Exploration of We…A cross‐sectional test of the effect and conceptualization of service value (1997)A cross‐sectional test of the…Service Quality and Customer Loyalty in the Commercial Airline Industry (1993)Service Quality and Customer …A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Developing a scale of social commerce service quality: an exploratory study (2020)Developing a scale of social …Social desire or commercial desire? The factors driving social sharing and shopping intentions on social commerce platforms (2018)Social desire or commercial d…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)The role of etail quality, e-satisfaction and e-trust in online loyalty development process (2009)e-Government Adoption Model (GAM): Differing service maturity levels (2010)Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention (2013)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Customer perceptions of e‐service quality in online shopping (2005)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)From e-commerce to social commerce: A close look at design features (2012)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Perceived e‐service quality (PeSQ) (2007)The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010)Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1 (2014)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)An Updated and Streamlined Technology Readiness Index (2014)Alternative Ways of Assessing Model Fit (1992)Understanding Customer Experience Throughout the Customer Journey (2016)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 2004E-S-QUAL3,962 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 2004Comfort your online customer: quality, trust and loyalty on the internet872 cited
  • 2014Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)774 cited
  • 1993Service Quality and Customer Loyalty in the Commercial Airline Industry497 cited
  • 1997A cross‐sectional test of the effect and conceptualization of service value470 cited
  • 2001An Evaluation of Cyber-Bookshops: The WebQual Method459 cited
  • 2006Online service attributes available on apparel retail web sites: an E‐S‐QUAL approach354 cited

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2000
WebQual: An Exploration of Web-Site Quality.
269 cited
  • 2001Customer participation in creating site brand loyalty257 cited
  • Cited by

    • 2018Social desire or commercial desire? The factors driving social sharing and shopping intentions on social commerce platforms118 cited
    • 2020Developing a scale of social commerce service quality: an exploratory study24 cited