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Cited by

• 2004Integrating six sigma with quality management systems132 cited
• 2009Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines111 cited
• 2012An assessment of the critical success factors for Six Sigma implementation in Indian industries107 cited
• 2011Application of Six Sigma DMAIC methodology in a transactional environment102 cited
• 2018Using Lean Six Sigma to improve mobile order fulfilment process in a telecom service sector80 cited
• 2006Six Sigma and management theory: Processes, content and effectiveness78 cited
• 2016The construction and application of Six Sigma quality indices77 cited
• 2014A hybrid framework based on SIPOC and Six Sigma DMAIC for improving process dimensions in supply chain network77 cited
• 2015An empirical investigation of the relationship between Six Sigma practices and organisational innovation74 cited
• 2007Six Sigma-Based Approach to Improve Performance in Construction Operations72 cited
• 2019Quality evaluation of internal cylindrical grinding process with multiple quality characteristics for gear products66 cited
• 2007An objective-oriented and product-line-based manufacturing performance measurement63 cited
• 2014Prioritisation of operations improvement projects in the European manufacturing industry