Organizational Learning: The Competitive Advantage of the Future

GILBERT J. B. PROBST · Bettina S. T. Büchel

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Organizational Learning and Leadership Innovation and Knowledge Management Innovative Education and Learning Practices

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Introduction. I. THE IMPORTANCE OF ORGANISATIONAL LEARNING. 1. Case Study: ABB - The Logic of the Global Business. II. WHAT IS ORGANISATIONAL LEARNING? 2. Case Study: Jakob Schlpfer Ltd. III. THE NATURE OF ORGANISATIONAL LEARNING. 3. Case Study I: Organisational Learning at Departmental Level: The Training Department in Asea Brown Boveri, Switzerland. 4. Case Study II: Organisational Learning at Institutional Level: The Restructuring of Digital Equipment Europe (1992/93). IV. WHAT PROMPTS LEARNING IN ORGANISATIONS? 5. Case Study I: IBM. 6. Case Study II: Hewlett-Packard. V. WHO ARE THE AGENTS OF ORGANISATIONAL LEARNING? 7. Case Study: Group Project in Allianz Insurance. VI. BARRIERS TO LEARNING. 8. Case Study: The Challenger Disaster. IX. FACILITATING ORGANISATIONAL LEARNING. 10. Case Studies: Use of a Microworld in a Company Planning Seminar. 11. Tanaland, or Coping with Complexity. 12. Network Thinking in the Kuoni Travel Agency. 13. Royal Dutch Petroleum/Shell. 14. Maag Technic. 15. Winterthur Insurances. 16. Forbo International. 17. McDonald. 18. Digital Equipment Enterprise (1992). 19. Volkswagen Ltd. 20. Hewlett-Packard Ltd. 21. Digital Equipment Corporation. 22. Aare-Emmenkanal Ltd. 23. Mind Mapping in ABB Industrie Ltd. 24. COCOMAP and ORGMAP. 25. Knowledge, Ability and Motivation in Organisational Learning.

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