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THE QUALITY OF HUMAN RESOURCES – A REQUEST FOR HOTEL INDUSTRY DEVELOPMENT. A THEORETICAL APPROACH
6 references·2 citing·35 second hop
THE QUALITY OF HUMAN RESOURCES – A REQUEST FOR HOTEL INDUSTRY DEVELOPMENT. A THEORETICAL APPROACH (2013)THE QUALITY OF HUMAN RESOURCES – A REQUES…Towards an understanding of total service quality in hotels (2006)Towards an understanding of t…MEASURING SERVICE QUALITY IN THE HOTEL INDUSTRY: A STUDY IN A BUSINESS HOTEL IN TURKEY (2006)MEASURING SERVICE QUALITY IN …Promoting service quality in tourist hotels: the role of HRM practices and service behavior (2003)Promoting service quality in …Organizational citizenship behaviors and service quality as external effectiveness of contact employees (2003)Organizational citizenship be…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Service quality in China’s hotel industry: a perspective from tourists and hotel managers (2000)Service quality in China’s ho…Industrial Valuation of Hotels’ Operation in Pagadian City, Philippines (2021)Industrial Valuation of Hotel…An Evaluation of the Relationship between Human Resource Practices and Service Quality: An Empirical Investigation in the Canadian Hotel Industry. (2018)An Evaluation of the Relation…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Delivering quality service: balancing customer perceptions and expectations (1990)Exploring international tourists' perceptions of hotel operations by using a modified SERVQUAL approach – a case study of Mauritius (2004)Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector (2007)Influence of leadership competency and organizational culture on responsiveness and performance of firms (2010)The Behavioral Consequences of Service Quality (1996)Fuzzy VIKOR method: A case study of the hospital service evaluation in Taiwan (2014)The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists: The mediating role of relationship quality (2015)Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews (2015)Estimating Nonresponse Bias in Mail Surveys (1977)The impact of HRM practices on organisational performance in the Indian hotel industry (2007)Promoting service-oriented organizational citizenship behaviors in hotels: The role of high-performance human resource practices and organizational social climates (2011)Requirements for destination management organizations in destination governance: Understanding DMO success (2013)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)A Service Quality Model and its Marketing Implications (1984)Service management and marketing: managing the moments of truth in service competition (1990)Customer loyalty in the hotel industry: the role of customer satisfaction and image (2000)Content Analysis: An Introduction to its Methodology. (1984)Using thematic analysis in psychology (2006)Perceived Overqualification and Job Outcomes: The Moderating Role of Manager Envy (2022)The Effect of Participative Leadership Style on Employees’ Performance: The Contingent Role of Institutional Theory (2022)The Relationship between Emotional Intelligence and Educators’ Performance in Higher Education Sector (2022)On the Evaluation of Structural Equation Models (1988)A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses (2008)SATISFACTION, CITIZENSHIP BEHAVIORS, AND PERFORMANCE IN WORK UNITS: A META-ANALYSIS OF COLLECTIVE CONSTRUCT RELATIONS (2010)The effects of ethical leadership on manager job satisfaction, commitment, behavioral outcomes, and firm performance (2011)TOURISM AND HOTEL COMPETITIVENESS RESEARCH (2009)Examining the Effect of Tour Guide Performance, Tourist Trust, Tourist Satisfaction, and Flow Experience on Tourists' Shopping Behavior (2012)Customer satisfaction, service quality, and customer value: years 2000-2015 (2017)
this work references cited by second hop

References

  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 2003Organizational citizenship behaviors and service quality as external effectiveness of contact employees405 cited
  • 2003Promoting service quality in tourist hotels: the role of HRM practices and service behavior370 cited
  • 2006Towards an understanding of total service quality in hotels357 cited
  • 2006MEASURING SERVICE QUALITY IN THE HOTEL INDUSTRY: A STUDY IN A BUSINESS HOTEL IN TURKEY329 cited
  • 2000Service quality in China’s hotel industry: a perspective from tourists and hotel managers245 cited

Cited by

  • 2018An Evaluation of the Relationship between Human Resource Practices and Service Quality: An Empirical Investigation in the Canadian Hotel Industry.10 cited
  • 2021Industrial Valuation of Hotels’ Operation in Pagadian City, Philippines0 cited

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