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The New Planning for Results: A Streamlined Approach
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The New Planning for Results: A Streamlined Approach (2001)The New Planning for Results: A Streamlin…Capturing the context of digital literacy: a case study of Illinois public libraries in underserved communities (2015)Capturing the context of digi…The Information Literacy Education Readiness of Central Public Library (CPL) in Dhaka of Bangladesh (2012)The Information Literacy Educ…Documenting the Results of Good Intentions: Applying Outcomes Evaluation to Library Services for Children (2012)Documenting the Results of Go…Developing Inclusive Models of Reference and Instruction to Create Information Literate Communities (2010)Developing Inclusive Models o…The public library policy writer : a guidebook with model policies on CD-ROM (2008)The public library policy wri…The Civic Library: A Model for 21st Century Participation (2005)The Civic Library: A Model fo…Strategic plans and long‐range plans: is there a difference? (2004)Strategic plans and long‐rang…Planning the Modern Public Library Building (2003)Planning the Modern Public Li…Todos son bienvenidos: la biblioteca publica como espacio de integración ciudadana (2002)Todos son bienvenidos: la bib…Quality: new directions in the research (2002)Quality: new directions in th…An action plan for outcomes assessment in your library (2002)An action plan for outcomes a…Implementing a Process Approach to Information Skills: A Study Identifying Indicators of Success in Library Media Programs. (1993)Information Literacy in the Educational Process (1993)Information Literacy: A Review of the Research : A Guide for Practitioners and Researchers (2001)Sustainable Development Goals and Public Libraries: An Exploratory Study in a Developing Country (2022)Transforming Bangladesh’s Public Libraries: A Human Resources Perspective on Staffing Challenges and Strategic Solutions (2025)The Great Good Place: Cafes, Coffee Shops, Community Centers, Beauty Parlors, General Stores, Bars, Hangouts, and How They Get You Through the Day. (1991)Bowling alone: the collapse and revival of American community (2000)The Public Place of Central Libraries: Findings from Toronto and Vancouver (2002)Management. Tasks, Responsibilities, Practices. (1975)The Fall and Rise of Strategic Planning (1994)Implanting Strategic Management (2018)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The relationship between academic library usage and perceived personal performance in Kuwait (2012)Understanding perceived service quality and satisfaction (2012)Modelling influential factors on customer loyalty in public libraries: a study of West Iran (2015)The Strength of Weak Ties (1973)Case Study Research: Design and Methods (1984)Situated Learning: Legitimate Peripheral Participation. (1994)Investigating the Impact of Information Literacy and Communication Information Technologies on Knowledge Sharing among Public Library Librarians (2023)Summer Learning and the Effects of Schooling. (1981)Output measures for public libraries: A manual of standardized procedures (1982)Planning and Role Setting for Public Libraries: A Manual of Options and Procedures (1987)Civic Space/Cyberspace: The American Public Library in the Information Age (1999)Civic Librarianship: Renewing the Social Mission of the Public Library (2001)Promoting adult learning through civil discourse in the public library (2010)An Example of Community Engagement: Libraries ACT and the ACT Aboriginal and Torres Strait Islander Communities (2014)Civic Literacy: Reimagining a Role for Libraries (2023)The Economic Value of Public Libraries (2001)Principles of Marketing (1972)Defensible Space: Crime Prevention through Urban Design (1974)Natural Capitalism : Creating the Next Industrial Revolution (1999)Dual Use Libraries: Guidelines for Success (2006)Libraries Like No Others: Evaluating the Performance and Progress of Joint Use Libraries (2006)New vision, new goals, new markets? Reflections on a South African case study of community library services (2010)Introduction to reference work (1969)Creating the Corporate Future: Plan or be Planned For (1981)Information literacy instruction: theory and practice, (2002)Awareness and perceptions of information literacy of faculty members in universities in the Dublin area (2012)Reference Desk Is Not Dead Yet: A Perspective from the National Medical Library of Cuba (2015)
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Cited by

  • 2002Quality: new directions in the research60 cited
  • 2004Strategic plans and long‐range plans: is there a difference?35 cited
  • 2003Planning the Modern Public Library Building25 cited
  • 2005The Civic Library: A Model for 21st Century Participation21 cited
  • 2012The Information Literacy Education Readiness of Central Public Library (CPL) in Dhaka of Bangladesh5 cited
  • 2015Capturing the context of digital literacy: a case study of Illinois public libraries in underserved communities4 cited
  • 2010Developing Inclusive Models of Reference and Instruction to Create Information Literate Communities4 cited
  • 2002An action plan for outcomes assessment in your library3 cited
  • 2002Todos son bienvenidos: la biblioteca publica como espacio de integración ciudadana2 cited
  • 2012Documenting the Results of Good Intentions: Applying Outcomes Evaluation to Library Services for Children2 cited
  • 2008The public library policy writer : a guidebook with model policies on CD-ROM1 cited

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