SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer win-back: the role of attributions and perceptions in customers’ willingness to return
16 references·9 citing·38 second hop
Customer win-back: the role of attributions and perceptions in customers’ willingness to return (2015)Customer win-back: the role of attributio…A Theory of Cognitive Dissonance (2017)A Theory of Cognitive Dissona…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Accounting for common method variance in cross-sectional research designs. (2001)Accounting for common method …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Foundations of Social Theory (1991)Foundations of Social TheoryZero defections: quality comes to services. (1990)Zero defections: quality come…Foundations of social theory (1990)Foundations of social theorySelf-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…An attributional theory of achievement motivation and emotion. (1985)An attributional theory of ac…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Inequity In Social Exchange (1965)Inequity In Social ExchangeTowards an understanding of inequity. (1963)Towards an understanding of i…The psychology of interpersonal relations. (1958)The psychology of interperson…The Psychology of Interpersonal Relations. (1958)The Psychology of Interperson…A Theory of Cognitive Dissonance (1957)A Theory of Cognitive Dissona…Proposing Shocks and Dissatisfaction to Explain Quitting and Switching a Service: An Image Theory Perspective (2024)Proposing Shocks and Dissatis…Comparative study of customer relationship management research from East Asia, North America and Europe: A bibliometric overview (2020)Comparative study of customer…The impact of unprofitable customer management strategies on shareholder value (2019)The impact of unprofitable cu…Profiling (un-)committed online complainants: Their characteristics and post-webcare reactions (2019)Profiling (un-)committed onli…Positive Customer Churn: An Application to Online Dating (2018)Positive Customer Churn: An A…The Effect of a Data Breach Announcement on Customer Behavior: Evidence from a Multichannel Retailer (2017)The Effect of a Data Breach A…Permission Marketing and Privacy Concerns — Why Do Customers (Not) Grant Permissions? (2017)Permission Marketing and Priv…Marketing Models for the Customer-Centric Firm (2017)Marketing Models for the Cust…How to Separate the Wheat from the Chaff: Improved Variable Selection for New Customer Acquisition (2016)How to Separate the Wheat fro…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The Principles of Psychology (1891)The Strength of Weak Ties (1973)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Handbook of Positive Psychology (2001)The Concept of Mind (2006)Principles Of Gestalt Psychology (2013)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)A Theory of Social Comparison Processes (1954)Exchange and Power in Social Life. (1965)Social stigma and self-esteem: The self-protective properties of stigma. (1989)FOUNDATION FOR A GENERAL STRAIN THEORY OF CRIME AND DELINQUENCY* (1992)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Leadership: The Cutting Edge. (1979)Organizational citizenship behavior: Its nature and antecedents. (1983)Research in Organizational Behavior. (1986)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)The case for motivated reasoning. (1990)Managing Legitimacy: Strategic and Institutional Approaches (1995)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)An Integrative Model Of Organizational Trust (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Social Capital: Its Origins and Applications in Modern Sociology (1998)From Intentions to Actions: A Theory of Planned Behavior (1985)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)
this work references cited by second hop

References

  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1957A Theory of Cognitive Dissonance24,224 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2017A Theory of Cognitive Dissonance18,122 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 1990Foundations of social theory16,594 cited
  • 1958The psychology of interpersonal relations.13,448 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1958The Psychology of Interpersonal Relations.11,823 cited
  • 1965Inequity In Social Exchange10,813 cited
  • 2001Accounting for common method variance in cross-sectional research designs.8,464 cited
  • 1991Foundations of Social Theory7,933 cited
  • 1985An attributional theory of achievement motivation and emotion.7,833 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1963Towards an understanding of inequity.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

5,146 cited

Cited by

  • 2017The Effect of a Data Breach Announcement on Customer Behavior: Evidence from a Multichannel Retailer222 cited
  • 2017Permission Marketing and Privacy Concerns — Why Do Customers (Not) Grant Permissions?166 cited
  • 2019Profiling (un-)committed online complainants: Their characteristics and post-webcare reactions34 cited
  • 2017Marketing Models for the Customer-Centric Firm31 cited
  • 2019The impact of unprofitable customer management strategies on shareholder value30 cited
  • 2020Comparative study of customer relationship management research from East Asia, North America and Europe: A bibliometric overview30 cited
  • 2016How to Separate the Wheat from the Chaff: Improved Variable Selection for New Customer Acquisition25 cited
  • 2018Positive Customer Churn: An Application to Online Dating20 cited
  • 2024Proposing Shocks and Dissatisfaction to Explain Quitting and Switching a Service: An Image Theory Perspective12 cited