De-motivators among Temporary Agency Workers in the Industrial Sector : A case study of Proffice AB in Jönköping

Abstract

Purpose: To identify among temporary agency workers at Proffice AB in Jönköping, which de-motivators constitute a problem with-in the industrial sector, and further propose a framework that can be used as an indicative tool for alleviating these prob-lems for companies working in the sector. Background: Temporary agency work is an increasingly growing industry. In the EU it has been the fastest growing market the last 20 years. At the same time, the rate at which temporary agency workers (TAWs) quit their jobs due to dissatisfaction is high-er than for most industries. Research on the subject has dis-covered that this is due to underlying reasons that emerge in the everyday work of the TAWs. These are labeled de-motivators. This research is aimed at the industrial sector, a sector within temporary agency work that has been over-looked in previous research. Due to the special working con-ditions, it contains many de-motivational factors, making it an interesting area to research. Method: In order to answer the purpose, interviews with managers at Proffice (a Swedish temporary agency), TAWs at Proffice, and managers at host companies have been conducted in or-der to test de-motivational theories, discover new de-motivators, and gain knowledge in order to develop a new framework for dealing with de-motivators subjected to TAWs within the industrial sector. Since the interviewees are differ-ent types of respondents, the methods of interviewing have varied between being semi-structured, and unstructured. Conclusion: As a result of the case study, the authors suggest a framework for how managers at temporary agencies and host companies could prioritize dealing with the most important de-motivators in accordance with the empirical findings. This framework indicates that previous research done on de-motivators among TAWs does not completely correspond to TAWs within the industrial sector.

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