THEORIES OF CONSUMER'S SATISFACTION AND THE OPERATIONALIZATION OF THE EXPECTATION DISCONFIRMATION PARADIGM

Florin Lucian Isac · Sergiu Rusu

21 citations0/0 files storedRePEc: Research Papers in Economics

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Technology Adoption and User Behaviour

Abstract

The main paradigm that marks the literature dedicated to consumer’s satisfaction is the Expectation Disconfirmation Paradigm. A lot of theories explaining the nature and the development of consumer’s satisfaction from various perspectives fall under the umbrella of this paradigm

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 21 citations exist upstream.

References

2017A Theory of Cognitive Dissonance 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1965An Experimental Study of Customer Effort, Expectation, and Satisfaction 1973Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance 1957Assimilation and contrast effects in reactions to communication and attitude change.1979Disconfirmation of consumer expectations through product trial.1983Value-Percept Disparity: an Alternative to the Disconfirmation of Expectations Theory of Consumer Satisfaction 1997Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs

Cited by

2021The Online Food Delivery Service and their Impact on Customer Satisfaction among University Students in Malaysia

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.