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THEORIES OF CONSUMER'S SATISFACTION AND THE OPERATIONALIZATION OF THE EXPECTATION DISCONFIRMATION PARADIGM
12 references·1 citing·41 second hop
THEORIES OF CONSUMER'S SATISFACTION AND THE OPERATIONALIZATION OF THE EXPECTATION DISCONFIRMATION PARADIGM (2014)THEORIES OF CONSUMER'S SATISFACTION AND T…A Theory of Cognitive Dissonance (2017)A Theory of Cognitive Dissona…A Test of Alternative Measures of Disconfirmation* (2003)A Test of Alternative Measure…The Effects of Organizational Complaint Responses on Consumer Satisfaction, Word of Mouth Activity and Repurchase Intentions (1998)The Effects of Organizational…Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs (1997)Improving your measurement of…Value-Percept Disparity: an Alternative to the Disconfirmation of Expectations Theory of Consumer Satisfaction (1983)Value-Percept Disparity: an A…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Disconfirmation of consumer expectations through product trial. (1979)Disconfirmation of consumer e…Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance (1973)Consumer Dissatisfaction: The…An experimental analysis of the contrast effect and its implications for intergroup communication and the indirect assessment of attitude. (1972)An experimental analysis of t…An Experimental Study of Customer Effort, Expectation, and Satisfaction (1965)An Experimental Study of Cust…Some hedonic consequences of the confirmation and disconfirmation of expectances. (1963)Some hedonic consequences of …Assimilation and contrast effects in reactions to communication and attitude change. (1957)Assimilation and contrast eff…The Online Food Delivery Service and their Impact on Customer Satisfaction among University Students in Malaysia (2021)The Online Food Delivery Serv…A Theory of Cognitive Dissonance (1957)A Dual Methodology for Case Studies: Synergistic Use of a Longitudinal Single Site with Replicated Multiple Sites (1990)An empirical analysis of the antecedents of electronic commerce service continuance (2001)Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue (2006)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Theory and Methods of Scaling (1958)Adaptation-level theory : an experimental and systematic approach to behavior (1964)The Structure of Appearance (1977)Anchoring in the detection of deception and leakage. (1984)Perceptions of a Fluid Consensus: Uniqueness Bias, False Consensus, False Polarization, and Pluralistic Ignorance in a Water Conservation Crisis (2003)An experience-based contrast effect when relying on a decision aid (2020)The Theory of Buyer Behavior (1971)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A formal theory of social power. (1956)Assimilation and contrast effects of anchoring stimuli on judgments. (1958)Communicator credibility and communication discrepancy as determinants of opinion change. (1963)Schema Theory: An Information Processing Model of Perception and Cognition (1973)Dissonance and self-perception: An integrative view of each theory's proper domain of application (1977)Communication And Persuasion (2017)The achievement motive (1953)Motivation reconsidered: The concept of competence. (1963)Self-fulfilling prophecies: A theoretical and integrative review. (1986)The Effects of Information System User Expectations on Their Performance and Perceptions (1993)Applicant Attraction to Firms: Influences of Organization Reputation, Job and Organizational Attributes, and Recruiter Behaviors (1998)The case for motivated reasoning. (1990)Managing Legitimacy: Strategic and Institutional Approaches (1995)The Emerging Field of Emotion Regulation: An Integrative Review (1998)An Investigation into the Determinants of Customer Satisfaction (1982)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival (1995)Modeling the determinants of customer satisfaction for business-to-business professional services (1997)The impact of employee satisfaction on quality and profitability in high‐contact service industries (2008)Customer delight and market segmentation: An application of the three-factor theory of customer satisfaction on life style groups (2007)TOURIST SATISFACTION AND DISSATISFACTION (2009)The Impact of Memorable Tourism Experiences on Loyalty Behaviors: The Mediating Effects of Destination Image and Satisfaction (2017)
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References

  • 2017A Theory of Cognitive Dissonance18,122 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1965An Experimental Study of Customer Effort, Expectation, and Satisfaction1,180 cited
  • 1973Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance1,066 cited
  • 1957Assimilation and contrast effects in reactions to communication and attitude change.658 cited
  • 1979Disconfirmation of consumer expectations through product trial.551 cited
  • 1983Value-Percept Disparity: an Alternative to the Disconfirmation of Expectations Theory of Consumer Satisfaction477 cited
  • 1997Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs357 cited
  • 1963Some hedonic consequences of the confirmation and disconfirmation of expectances.213 cited
  • 1972An experimental analysis of the contrast effect and its implications for intergroup communication and the indirect assessment of attitude.120 cited
  • 2003A Test of Alternative Measures of Disconfirmation*116 cited
  • 1998The Effects of Organizational Complaint Responses on Consumer Satisfaction, Word of Mouth Activity and Repurchase Intentions73 cited

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  • 2021The Online Food Delivery Service and their Impact on Customer Satisfaction among University Students in Malaysia

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18 cited