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• 2016The co-creation of multi-agent social innovations106 cited
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• 2016The Personal Emergency Response System as a Technology Innovation in Primary Health Care Services: An Integrative Review77 cited
• 2018Understanding social innovation in services industries75 cited
• 2013Organisational conditions for service encounter-based innovation70 cited
• 2017Management challenges with the maintenance of tourism experience concept innovations: Toward a new research agenda68 cited
• 2016The More, the Merrier: Why and How Employee-Driven Eco-Innovation Enhances Environmental and Competitive Advantage66 cited
• 2015Future energy services: empowering local communities and citizens54 cited
• 2013Innovation Strategies: Are Knowledge-Intensive Business Services Just Another Source of Information?54 cited
• 2017Innovation strategies in retail services: solutions, experiences and meanings53 cited
• 2015Foresight and Service Design Boosting Dynamic Capabilities in Service Innovation