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Part 1 The problems: administration under stress dilemmas - efficiency, economy, effectiveness, ethics, equity, accountability, size. Part 2 The design of the public sector: why are structures important? governmental bodies quasi-governmental bodies inter-governmental bodies alternative forms - contracting, privatization. Part 3 Tools of management: corporate management - lessons from the private sector? financial control systems co-ordination and decentralization planning and policy design policy delivery and agency discretion marketing services personnel management and industrial relations management review processes. Part 4 The impact of management: performance measurement and evaluation a new accountability?.
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