Kata: The Key to Understanding & Dealing with the Japanese!

Boyé Lafayette De Mente

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Japanese History and Culture Language and Culture Global and Cross-Cultural Management

Abstract

Foreword1) The Kata Factor2) The Kata-ization of Japan3) Kata in Japan Today4) Kata in Business5) Weakness of the Japanese System6) Can Japan Survive Without Kata?

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2014The Origin of Japanese Excellent Customer Service

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