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Kata: The Key to Understanding & Dealing with the Japanese!
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Kata: The Key to Understanding & Dealing with the Japanese! (2003)Kata: The Key to Understanding & Dealing …The Origin of Japanese Excellent Customer Service (2014)The Origin of Japanese Excell…An Empirical Investigation of Japanese Consumer Ethics (1999)A Critique of Hall's Contexting Model (2008)Implementing 5S within a Japanese context: an integrated management system (2008)
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  • 2014The Origin of Japanese Excellent Customer Service5 cited

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