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Evaluating library service quality: Use of LibQUAL+™
1 references·5 citing·24 second hop
Evaluating library service quality: Use of LibQUAL+™ (2012)Evaluating library service quality: Use o…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…International Students Assesment of Service Quality In Academic Libraries (2021)International Students Assesm…Assessment of Service Quality of Libraries in Higher Educations: A Review (2021)Assessment of Service Quality…An evaluation of the library connectivity project through the lens of the digital inclusion model (2020)An evaluation of the library …Use of ServQUAL in the Evaluation of Service Quality of Academic Libraries in Developing Countries (2014)Use of ServQUAL in the Evalua…Improving university library electronic services (2005)Improving university library …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Delivering quality service: balancing customer perceptions and expectations (1990)Online support service quality, online learning acceptance, and student satisfaction (2010)User perceptions of education students with special reference to the quality of service at Walter Sisulu University Library, Butterworth, South Africa. (2017)Evaluating Web Quality and Its Influential Factors in Higher Education: A Comparative Study (2019)Quest for quality (2019)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Assessing service quality : satisfying the expectations of library customers (2010)The effective use of electronic information services (EIS) in Greek higher education and their relationship to current Greek educational practice (2013)Digital inclusion: an analysis of social disadvantage and the information society (2008)A Corresponding Fields Model for the Links Between Social and Digital Exclusion (2012)The Intersection of Public Policy and Public Access: Digital Divides, Digital Literacy, Digital Inclusion, and Public Libraries (2012)Civic activity of librarians versus social engagement and individual social capital (2022)A Review of Digital Technology in Informal Education and Its Role in Educational Equity (2025)Integration of Critical Information Literacy Skills in Academic Libraries in Africa (2025)Juran's Quality Control Handbook (1990)Evaluation : methods for studying programs and policies (1997)Refinement and reassessment of the SERVQUAL scale. (1991)Service quality and customer loyalty perspectives on two levels of retail relationships (2003)Service quality and customer retention: building long‐term relationships (2004)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited

Cited by

  • 2014Use of ServQUAL in the Evaluation of Service Quality of Academic Libraries in Developing Countries43 cited
  • 2020An evaluation of the library connectivity project through the lens of the digital inclusion model5 cited
  • 2005Improving university library electronic services4 cited
  • 2021International Students Assesment of Service Quality In Academic Libraries3 cited
  • 2021Assessment of Service Quality of Libraries in Higher Educations: A Review1 cited

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