SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The Functionality And Usage Of Crm Systems
16 references·0 citing·52 second hop
The Functionality And Usage Of Crm Systems (2008)The Functionality And Usage Of Crm SystemsApplication of data mining techniques in customer relationship management: A literature review and classification (2008)Application of data mining te…Why sales reps should welcome information technology: Measuring the impact of CRM-based IT on sales effectiveness (2007)Why sales reps should welcome…Why build a customer relationship management capability? (2007)Why build a customer relation…Understanding success and failure in customer relationship management (2007)Understanding success and fai…The CRM process in retail and service sector firms in Japan: Loyalty development and financial return (2007)The CRM process in retail and…Strategies for successful CRM implementation (2007)Strategies for successful CRM…Customer relationship management in retailing: A content analysis of retail trade journals (2007)Customer relationship managem…Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore (2006)Towards a holistic perspectiv…The impact of enterprise systems on corporate performance: A study of ERP, SCM, and CRM system implementations (2006)The impact of enterprise syst…Customer relationship management: Finding value drivers (2006)Customer relationship managem…Critical success factors for a customer relationship management strategy (2006)Critical success factors for …A Customer Relationship Management Roadmap: What is Known, Potential Pitfalls, and Where to Go (2005)A Customer Relationship Manag…A strategic framework for CRM (2003)A strategic framework for CRMAdopting customer relationship management technology (2002)Adopting customer relationshi…Closing the CRM loop: The 21st century marketer's challenge: Transforming customer insight into customer value (2001)Closing the CRM loop: The 21s…Customer Relationship Management (CRM) in financial services (2000)Customer Relationship Managem…Developing Buyer-Seller Relationships (1987)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Customer relationship management and firm performance: the mediating role of business strategy (2009)Developing business customer engagement through social media engagement-platforms: An integrative S-D logic/RBV-informed model (2017)The effect of AI-based CRM on organization performance and competitive advantage: An empirical analysis in the B2B context (2021)A resource‐based view of the firm (1984)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)The effect of operational slack, diversification, and vertical relatedness on the stock market reaction to supply chain disruptions (2008)Research on information systems failures and successes: Status update and future directions (2014)The Effect of Big Data and Analytics on Firm Performance: An Econometric Analysis Considering Industry Characteristics (2018)Coefficient Alpha and the Internal Structure of Tests (1951)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Service Quality in Multichannel Services Employing Virtual Channels (2006)Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM (2013)The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image (2016)Accelerating Customer Relationships: Using Crm and Relationship Technologies (2000)Management, 6th ed (2003)Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors (2011)The adoption of customer relationship management (CRM) technology in SMEs (2013)Big Data-enabled Customer Relationship Management: A holistic approach (2018)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Value creation through stakeholder synergy (2014)Cloud computing in manufacturing: The next industrial revolution in Malaysia? (2017)Exchange and Power in Social Life (2017)Customer relationship management: digital transformation and sustainable business model innovation (2020)How information gives you competitive advantage (1985)Putting the Service-Profit Chain to Work (1994)Mass customization: The new frontier in business competition (1999)Strategic issues in customer relationship management (CRM) implementation (2003)Why Leadership Matters to Internal Communication: Linking Transformational Leadership, Symmetrical Communication, and Employee Outcomes (2014)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Evolving to a New Dominant Logic for Marketing (2003)Benchmarking Marketing Capabilities for Sustainable Competitive Advantage (2004)Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study (2005)Resolving the Capability–Rigidity Paradox in New Product Innovation (2005)An Assessment of the Scientific Merits of Action Research (1978)Chief executives define their own data needs. (1979)Selection of optimal supplier in supply chain management strategy with analytic network process and choquet integral (2008)Identifying the critical success factors for relationship management in PPP projects (2013)An assessment of the scientific merits of action research (2023)Managerial Applications of Neural Networks: The Case of Bank Failure Predictions (1992)Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management (2004)Decision Support and Business Intelligence Systems (2006)Business intelligence in banking: A literature analysis from 2002 to 2013 using text mining and latent Dirichlet allocation (2014)Big data and disaster management: a systematic review and agenda for future research (2017)A survey towards an integration of big data analytics to big insights for value-creation (2018)Customer Knowledge Management Competence: Towards a Theoretical Framework (2005)Gaining customer knowledge through analytical CRM (2005)Methodology for customer relationship management (2005)
this work references cited by second hop

References

  • 2008Application of data mining techniques in customer relationship management: A literature review and classification1,267 cited
  • 2005A Customer Relationship Management Roadmap: What is Known, Potential Pitfalls, and Where to Go871 cited
  • 2006The impact of enterprise systems on corporate performance: A study of ERP, SCM, and CRM system implementations790 cited
  • 2007Why build a customer relationship management capability?524 cited
  • 2000Customer Relationship Management (CRM) in financial services498 cited
  • 2006Customer relationship management: Finding value drivers407 cited
  • 2002Adopting customer relationship management technology337 cited
  • 2007Understanding success and failure in customer relationship management331 cited
  • 2006Critical success factors for a customer relationship management strategy293 cited
  • 2007Strategies for successful CRM implementation276 cited
  • 2007Why sales reps should welcome information technology: Measuring the impact of CRM-based IT on sales effectiveness186 cited
  • 2006Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore167 cited
  • 2007Customer relationship management in retailing: A content analysis of retail trade journals95 cited
  • 2007The CRM process in retail and service sector firms in Japan: Loyalty development and financial return

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

74 cited
  • 2003A strategic framework for CRM74 cited
  • 2001Closing the CRM loop: The 21st century marketer's challenge: Transforming customer insight into customer value60 cited
  • Cited by

    No citing works inside the corpus for this window.