SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
An Investigation into Relationships among Constructs of Service Quality, Customer Satisfaction and Repurchase Intention in Korean Private Golf Courses
16 references·3 citing·33 second hop
An Investigation into Relationships among Constructs of Service Quality, Customer Satisfaction and Repurchase Intention in Korean Private Golf Courses (2007)An Investigation into Relationships among…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…An Examination of the Construct of Perceived Value for the Prediction of Golf Travelers’ Intentions to Revisit (2002)An Examination of the Constru…The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)The Asymmetric Impact of Nega…Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination (1997)Modelling the relationship be…An empirical examination of a model of perceived service quality and satisfaction (1996)An empirical examination of a…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Service Quality: Insights and Managerial Implications from the Frontier (1994)Service Quality: Insights and…An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)An assessment of the relation…More on improving service quality measurement (1993)More on improving service qua…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…Delivering Quality Service (1990)Delivering Quality ServiceSERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Survey Research Methods. (1985)Survey Research Methods.An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…YEŞİL DAVRANIŞLARA KARŞI TUTUMUN ZİYARET NİYETİNE ETKİSİNDE YEŞİL İMAJIN DÜZENLEYİCİLİK ROLÜ: YEŞİL OTELLER ÖRNEĞİ (2019)YEŞİL DAVRANIŞLARA KARŞI TUTU…PENGARUH BRAND IMAGE, CONSUMER SATISFACTION, ELECTRONIC WORD OF MOUTH TERHADAP NIAT MENGGUNAKAN KEMBALI (2019)PENGARUH BRAND IMAGE, CONSUME…The antecedents and consequences of visitors' participation in a private country club community: The moderating role of extraversion (2016)The antecedents and consequen…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies (2015)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)The C-OAR-SE procedure for scale development in marketing (2002)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Argumentative Turn in Policy Analysis and Planning (1993)Web Surveys (2000)Survey response rate levels and trends in organizational research (2008)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Relational Benefits in Services Industries: The Customer's Perspective (1998)Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Quality, satisfaction and behavioral intentions (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)The concept of perceived value: a systematic review of the research (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1985Survey Research Methods.4,764 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
  • 1994Service Quality: Insights and Managerial Implications from the Frontier1,539 cited
  • 1990Delivering Quality Service1,326 cited
  • 1997Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination1,238 cited
  • 1996An empirical examination of a model of perceived service quality and satisfaction1,220 cited
  • 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,213 cited
  • 1993More on improving service quality measurement878 cited
  • 2002An Examination of the Construct of Perceived Value for the Prediction of Golf Travelers’ Intentions to Revisit502 cited
  • Cited by

    • 2016The antecedents and consequences of visitors' participation in a private country club community: The moderating role of extraversion24 cited
    • 2019YEŞİL DAVRANIŞLARA KARŞI TUTUMUN ZİYARET NİYETİNE ETKİSİNDE YEŞİL İMAJIN DÜZENLEYİCİLİK ROLÜ: YEŞİL OTELLER ÖRNEĞİ11 cited
    • 2019PENGARUH BRAND IMAGE, CONSUMER SATISFACTION, ELECTRONIC WORD OF MOUTH TERHADAP NIAT MENGGUNAKAN KEMBALI10 cited