Media Use in a Global Corporation: Electronic Mail and Organizational Knowledge

Abstract

Over the last 15 years there has been a proliferation of communications media available to employees in large corporations. Facsimile (fax), elec­ tronic mail, and videoconferencing now supplement traditional media such as face-to-face meetings, postal mail, and the telephone. What are the effects of this rich mix of communication media? Although organizations gener­ ally introduce new information technology to improve effectiveness or productivity, the results are not always straightforward or beneficial at the individual or organizational levels (Attewell, 1994; Landauer, 1995; Sproull & Kiesler, 1991).

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