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Cultural Synergy in the Digital Age: Hotel Employees' Navigating Technology and Diverse Guest Expectations
16 references·0 citing·51 second hopsampled
Cultural Synergy in the Digital Age: Hotel Employees' Navigating Technology and Diverse Guest Expectations (2025)Cultural Synergy in the Digital Age: Hote…The digital skills divide: evidence from the European tourism industry (2021)The digital skills divide: ev…Big data empowered agility for dynamic, volatile, and time-sensitive service industries: the case of tourism sector (2021)Big data empowered agility fo…Technological disruptions in services: lessons from tourism and hospitality (2019)Technological disruptions in …Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model (2019)Emotional intelligence, emoti…Impact of cultural values on technology acceptance and technology readiness (2018)Impact of cultural values on …Customer experience challenges: bringing together digital, physical and social realms (2018)Customer experience challenge…Thematic Analysis (2017)Thematic AnalysisSmart hospitality—Interconnectivity and interoperability towards an ecosystem (2017)Smart hospitality—Interconnec…Inclusive tourism development (2017)Inclusive tourism developmentHow to plan and perform a qualitative study using content analysis (2016)How to plan and perform a qua…Cultural Intelligence: A Review and New Research Avenues (2016)Cultural Intelligence: A Revi…The qualitative content analysis process (2008)The qualitative content analy…Three Approaches to Qualitative Content Analysis (2005)Three Approaches to Qualitati…Social Exchange Theory: An Interdisciplinary Review (2005)Social Exchange Theory: An In…“Culture shocks” in inter‐cultural service encounters? (1999)“Culture shocks” in inter‐cul…What is coefficient alpha? An examination of theory and applications. (1993)What is coefficient alpha? An…Content Analysis: An Introduction to its Methodology. (1984)Qualitative Data Analysis: An Expanded Sourcebook (1994)Content analysis and thematic analysis: Implications for conducting a qualitative descriptive study (2013)The Circular Economy – A new sustainability paradigm? (2016)Coefficient Alpha and the Internal Structure of Tests (1951)Statistical Theories of Mental Test Scores (1969)Review of Psychometric theory (2nd ed.). (1979)Constructing validity: Basic issues in objective scale development. 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References

  • 2005Three Approaches to Qualitative Content Analysis44,511 cited
  • 2008The qualitative content analysis process22,573 cited
  • 2017Thematic Analysis13,981 cited
  • 2005Social Exchange Theory: An Interdisciplinary Review10,051 cited
  • 1993What is coefficient alpha? An examination of theory and applications.8,803 cited
  • 2016How to plan and perform a qualitative study using content analysis4,610 cited
  • 2019Technological disruptions in services: lessons from tourism and hospitality960 cited
  • 2018Customer experience challenges: bringing together digital, physical and social realms849 cited
  • 2017Smart hospitality—Interconnectivity and interoperability towards an ecosystem640 cited
  • 2017Inclusive tourism development479 cited
  • 2016Cultural Intelligence: A Review and New Research Avenues386 cited
  • 2019Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model326 cited
  • 1999“Culture shocks” in inter‐cultural service encounters?304 cited
  • 2021Big data empowered agility for dynamic, volatile, and time-sensitive service industries: the case of tourism sector237 cited
  • 2021The digital skills divide: evidence from the European tourism industry

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223 cited
  • 2018Impact of cultural values on technology acceptance and technology readiness197 cited
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