Human Resources Development for Sustainable Tourism

Abstract

Abstract The importance of human resources in the tourism sector, where service production and presentation co-occur, where direct communication with customers directly contributes to the profit and loss mechanism of the business, and which has a labor-intensive feature, is an undeniable fact. Tourism businesses’ sustainability and competitive advantage depend on the knowledge, talent, and creativity of human resources. In this context, this chapter aims to provide information on how businesses can achieve sustainable competitive advantage with human resources within the framework of developing human resources for sustainable tourism.

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